Getting Started with IT for Employees

Table of Contents

Starting a new job can be overwhelming enough. We don’t want tech-related concerns to be on your mind, so we’ve put together a quick and simple guide to get you started.

Getting Connected

Activate Your Account

Visit to complete the first-time password setup or to reset your password if you're already a UTC user. 

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Enroll in Duo (two-factor authentication) for better password protection.

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UTC Email 

You can check your email when you are away from campus with a web browser, with the Outlook client, or on your phone or mobile device. If you will be away from your email or checking it less frequently, don’t forget to update your Out of Office message.

Learn how to sync email to mobile device here.

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Learn how to forward your office line to your home or cell phone, check your voicemail, and more at the IT Telephone & voicemail Services.

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UTC Alerts

UTC Alerts will be used on a very limited basis—only when there is an immediate threat on campus. Sign up for UTC Alerts here.

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UTC Network

Register your devices to the UTC network or connect to the VPN here.

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Storage and Collaboration

Do you need to work on documents, spreadsheets and presentations with your team? Storage options for departments and teams can be found here. If you need to send files securely, use the Vault: Secure File Transfer service provided through UTK.

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Download Software

Visit the Software for Employees page on the IT website to access or request university-provided software.

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Submit a request to be added to the department print group.

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Explore Zoom’s tools and features here.

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Microsoft Office 365

A subscription to Microsoft Office 365 is provided for UTC employees. Visit and sign in using your Microsoft O365 username (ex. or and UTC password.  If you encounter any issues accessing your O365 account, contact our help desk for assistance. 

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Additional Services

Desktop Support

Desktop Support offers a wide range of assistance with hardware needs including: hardware diagnostics and repair, data consultation, virus scan and clean, new hardware consultation, and more.

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Equipment/Technology Request

If you do not have the necessary resources to fulfill your classes or work responsibilities you may request additional equipment or technology.

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Find helpful resources related to security, such as how to report Spam Email and Suspected Phishing Attempts in the IT Knowledge Base. Check for phishing emails. Forward phishing emails to

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Need other IT services?

Open an IT Helpdesk request ticket.

Send an email to

Contact the IT Help Desk at 423-425-4000 or visit our IT Chat Portal.

Contact the Walker Center for Teaching and Learning at 423-425-4188.

Contact Canvas Support (through the Canvas Support Link in Canvas).

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Article ID: 138028
Thu 5/19/22 9:20 AM
Fri 8/5/22 8:53 AM