Getting Started with IT for Students

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Starting college is overwhelming enough. We don’t want tech-related concerns to be on your mind, so we’ve put together a quick and simple guide to get you started.

Get Ready For Classes

Activate Your UTC Account

Your UTC account is your key to a wide array of online services at UTC. Visit Account Activation to get started.

Note: UTC is in the process of transitioning account management to the University of Tennessee (UT) Password Management site for all enrolled and accepted students this summer. To start using the new password site, go to You will start to receive notices about the new password site over the next few weeks.

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We encourage you to enroll in Duo (two-factor authentication) for better password protection before the start of the Fall 2022 semester.

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Log in and familiarize yourself with MyMocsNet, the UTC-specific web portal to essential services such as MocsMail+, UTC Learn, current events, housing, class schedules, financial aid, parking services, and much more. You can access MyMocsNet by clicking here or via the upper right-hand corner of UTC’s home page under "Quick Links".

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Get Familiar with MocsMail+, your official university e-mail account. Set up your MocsMail+ account on your tablet and phone. You can access your MocsMail+ account by clicking here or via the MyMocsNet account link in the upper right hand corner of UTC’s home page under "Quick Links".

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UTC Alerts

UTC Alerts will be used on a very limited basis—only when there is an immediate threat on campus. Update your UTC Alerts settings here.

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Prepare Your Computer Equipment

Most Windows and Apple computers that are four years of age or less will be sufficient for coursework. We recommend planning ahead and checking your syllabi required technology (hardware and software) needs. If purchasing a new computer, we recommend these minimum specs:

  • Windows or Mac operating system (Chrome books are not recommended)
  • i5 (Windows) or M1 (Mac) CPU
  • 8 GB RAM or greater
  • SSD (Solid State) hard drive of 256GB or greater capacity

The "sweet spot" for purchasing a new computer is generally mid-range. If you are on a budget, you may actually be better off purchasing a refurbished computer that meets the specs above rather than buying a budget computer that will be slow today and even slower tomorrow.  Likewise, keep in mind that unless you are a gamer, there's no need to spend $2,000 on the fastest computer available. Also note that if you are in a major that requires specific software such as AutoCAD, SolidWorks, and Adobe InDesign, you will need more RAM.

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Access Software

Visit our Student Software page for access to discounted and free software for students

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Learn how to use Zoom.

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Microsoft Office 365

Once you're enrolled, you have a free subscription to Microsoft Office 365. Visit and sign in using your UTC email (ex. and UTC password.

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On Campus

Connect to UTC’s Network

Connecting to UTC’s network is different depending on the type of device you are trying to connect.

Mobile Devices: Select the UTC network (simply named UTC) on your device's wireless networks list. Once connected, visit the registration portal in your preferred browser. Next, under mobile devices, click the respective link to register your device.

For all other devices and additional help, visit our Network section of the IT Knowledge Base for simple step-by-step instructions to get all your devices connected to the network and internet.

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Student Computer Support

The IT Solutions Center is a valuable resource to students at UTC offering software and hardware support for laptops, tablets, phones and much more. Stop by and visit us in room 106 of Lupton Hall.

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UTC students can print from campus computers or personal devices. Visit the MocsPrint site for more information. Manage or reload your MocsCard here.

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Store Files Online

Save your files online so you can get to them from anywhere. IT recommends Microsoft O365 One Drive and Google for online file storage for students.  Do you need to work on documents, spreadsheets, and presentations with your project team or classmates? Microsoft O365 and Google support online collaboration.

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Canvas has a collaboration feature to chat, so check with your instructor if that will be used for a specific course. You can also chat with classmates or your instructor using Microsoft Teams

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Manage your MocsCard here.

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Equipment Request

If you do not have the necessary resources for your classes, UTC Library provides two paths for technology use:

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Housing Students

Cable TV

Cable TV is available in all UTC residence halls. Learn more here.

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Wireless Network

Learn how to register your device to the UTC wireless network here.

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Other Services


Find helpful resources related to security, such as how to report Spam Email and Suspected Phishing Attempts in the IT Knowledge Base. Check for phishing emails. Beware of gift card scams. You can forward phishing emails to

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Need Other IT Services?

Open an IT Helpdesk request ticket.

Send an email to

Contact the IT Help Desk at 423-425-4000 or visit our IT Chat Portal.

Contact the Walker Center for Teaching and Learning at 423-425-4188.

Contact Canvas Support (through the Canvas Support Link in Canvas).

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Article ID: 138029
Thu 5/19/22 9:29 AM
Tue 8/16/22 5:08 PM