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Connecting your device to the UTC Network is a quick and simple process, just follow the directions below.
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Directions (on device)
- Open ‘My Xbox’
- Select ‘System Settings’
- Select ‘Network Settings’
- Select ‘Configure Network’
- Connect the console to the UTC network
- Select ‘Test Xbox Live Connection’
- Locate the device’s MAC address
Directions (on another device - computer/phone)
- On another device connected to the UTC network, open your preferred web browser to: https://portal.utc.edu/registration/
- Select 'Yes' if you are a UTC student, faculty, staff, or affiliate
- Select 'Game Console'
- Enter your console’s MAC address
- Under the ‘UTC ID’ field, enter your UTC ID
- Under the ‘Password’ field, enter your UTC password
- Select the 'Xbox 360' from the dropdown box
- Select ‘Submit’
Troubleshooting
“I do not know my MAC address”
- Open 'My Xbox' in the Xbox Dashboard
- Select 'System Settings'
- Select 'Network Settings'
- Select 'Configure Network'
- Verify that IP Settings are set to 'Automatic'
- Select 'Advanced Settings'
- Select 'Alternate MAC address'
- Your MAC address will be under the 'Wired MAC address' field
Additional Support
Open an IT Helpdesk request ticket.
Send an email to ITHelp@utc.edu.
Contact the IT Help Desk at 423-425-4000 or visit our IT Chat Portal.
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