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Directions
In order to connect to a remote lab computer, you must have installed the VPN client (GlobalProtect) and connected the VPN to campus. For instructions on how to connect your Mac to the UTC VPN, go to this article: Connect your Windows Computer to the UTC VPN
- Go to UTC’s Remote Computer Access web page and sign in with your UTC ID and password: https://remoteaccess.labstats.com/university-of-tennessee-chattanooga
- Select the lab you wish to use on the left side of the web page as shown below (1).
- Select 'Connect' by the computer at the top of the list (2).
- Select 'Download' as shown below.
- Make sure 'Open with' and 'Remote Desktop Connection (default)' are selected on the 'Opening' window as shown below.
- Select 'OK'.
- Select 'Connect' on the Remote Desktop Connection window.
- Select 'More choices' on the Windows Security window as shown below.
- Select 'Use a different account'
- Enter 'cha\abc123' (replace abc123 with your UTCID) in the 'User name' field.
- Enter your UTC password in the Password field.
- Select 'OK'.
- Select 'Yes' on the Remote Desktop Connection window.
- You should be connected to and logged in to the lab computer.
- If the connection fails, verify your username and password, and try the connection again.
- After 15 minutes of inactivity with the remote computer, you will automatically be logged out.
Additional Support
Open an IT Helpdesk request ticket.
Send an email to ITHelp@utc.edu.
Contact the IT Help Desk at 423-425-4000 or visit our IT Chat Portal.
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