Body
I can’t sign in to apps.utk.edu.
If your UTC ID and password do not work, check to make sure your NETID matches your UTC ID.
- Visit https://directory.utk.edu/.
- Enter your first and last name in the search bar.
- When you see your name click on it and look for the NetID field in the upper righthand corner of the box.
I confirmed my NetID but am still unable to sign in.
If you are still unable to sign in, you will need to change your password through UTK’s systems.
- Visit https://ds.utk.edu/passwords/login.asp?redirect=%2Fpasswords%2Fpassword%2Easp.
- Enter your confirmed NetID and UTC password.
- Click Continue at the bottom of the page.
- Enter your new password.
Changing your password through UTK will also change your password for UTC.
How do I work on a file that is currently saved to my device?
You can upload files on your device to the Citrix Receiver.
- Hover over the three lines at the top of the screen then click it.
- Select the upload icon.
- Highlight the file you want to upload then click Choose.
- Select which folder you want the file to be saved on.
- Open the file within the application you are using.
How do I save a file directly to my device?
You can save your file as a download from your browser.
- When you are finished working, select the option to save the file within the application you are using.
- When you are prompted to choose the folder you want to save the file to, select This PC.
- Some applications may require you to select Browse to see more options.
- Scroll down and select Save To My Device.
- The file will then be saved as a download.