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Connect your iPhone or iPad to the UTC VPN

  1. Knowledge Base
  2. Network
  3. VPN
Special Notes The UTC VPN requires two-factor authentication with Duo.  If you have never set up Duo before, please visit Setting up Two-Factor Authentication (Duo) to get started. The UTC VPN

Start A Screen Share Meeting

  1. Knowledge Base
  2. Communication and Collaboration
  3. Zoom
during the meeting.   Select a window, desktop or iPad/iPhone: Once you click on share screen, you will be prompted to select the desktop, a specific window or an iPhone/iPad app to share.

Computer Refresh Frequently Asked Questions (FAQs)

  1. Knowledge Base
  2. Hardware
  3. Computer Refresh Program
receive a new device? You will need to provide a Service Tag Number if your primary machine is a Dell/Windows device or your device's Serial Number if your primary device is an Apple/MacOs device

Office 365 FAQs

  1. Knowledge Base
  2. Email
  3. Office 365
date with the latest releases from Microsoft (currently Microsoft 365 Apps) Office Mobile access for iOS, iPadOS and Android devices Create and store Word, Excel, PowerPoint, Access, OneNote, and

How do I manage shared files in Microsoft Teams?

  1. Knowledge Base
  2. Communication and Collaboration
  3. Departmental File Storage
If your department or team uses Microsoft Teams as their online storage solution, read below to learn how to access and use your shared files library within the Microsoft Teams desktop app (Microsoft

Digital Measures Frequently Asked Questions (FAQ)

  1. Knowledge Base
  2. Applications
  3. Digital Measures
Table of Contents How do I log into Digital Measures to update or change my information? How do I export a CV from Digital Measures? How do I import a CV into Digital Measures? If I change

Enabling a Virtual Background in Settings

  1. Knowledge Base
  2. Communication and Collaboration
  3. Zoom
Directions (All accounts) To enable the Virtual Background feature for all members of your organization: Sign in to the Zoom web portal as an administrator with permission to edit Account

Installing Creative Cloud Applications

  1. Knowledge Base
  2. Applications
  3. Adobe Creative Cloud
Directions Launch the Creative Cloud desktop app. Sign into your account by entering UTCID@tennessee.edu in the Email Address field. Tab to the next field, select Enter/Return, or

Configure the iOS Outlook app for MocsMail+

  1. Knowledge Base
  2. Email
  3. Outlook
Directions Open the Outlook iOS app   Select 'Add an Account' If you have already set up an account in the Outlook app: Select the ‘Settings’ tab Select ‘Add Account

Updating Faculty Web Profile Information

  1. Knowledge Base
  2. Applications
  3. Digital Measures
Full-time Faculty at UTC have the ability to share and manage their own Faculty Profile page through Digital Measures. Using Digital Measures, faculty can choose to display or hide particular

Encrypt an Email with the Outlook Application

  1. Knowledge Base
  2. Security
  3. Email Encryption
Special Notes These steps are for the Outlook desktop application. If you are using the Outlook web application, find those instructions here. These instructions will not work for the Outlook

How do I manage my team’s permissions?

  1. Knowledge Base
  2. Communication and Collaboration
  3. Departmental File Storage
If you are an owner of your team’s SharePoint Site, Microsoft O365 Group, or Microsoft Teams you can manage your team’s permission levels. Follow the instructions below depending on the environment

Receiving SMS Text Messages and Emails from UTC-ALERT

  1. Knowledge Base
  2. Accounts
  3. UTC-ALERT
Special Note UTC-ALERT does not distribute advertising or other promotional content. Users pay no fees, other than any individual fees associated with SMS text messaging services. Some cellular

How to locate your Signatures, Mailbox Rules, and Contact Lists

  1. Knowledge Base
  2. Communication and Collaboration
  3. Outlook (Email)
Please make note of any signatures, mailbox rules, or contact lists that you have created in the Outlook desktop application. Below are instructions on how to locate your signatures, mailbox rules

Download files and folders from OneDrive

  1. Knowledge Base
  2. Applications
  3. Shared Data Drives
  4. OneDrive
You can download files and folders from Microsoft OneDrive to your computer with just a few clicks. Visit https://office.com and log in with your University email address and password. Click