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Using Citrix

What is Citrix? Citrix is an online service that functions as a remote desktop computer. The goal of Citrix is to unify your desktops, files, and apps in a single cloud space and then allow you to

Software for Students

Microsoft Online Portal All current students Adobe Pro and Adobe Create Cloud Adobe Communication majors/minors, Art majors/minors, and Interior Design majors ArcGIS

Sign Up for Guest Network Access

sponsored guest account by contacting a UTC employee who can sponsor an account for you.  Here are a few limited examples to help illustrate access restrictions.  Note that this is just a sample

Check to see if OneDrive is Syncing

The following article shows you how to check if your OneDrive files are synced to the cloud from your local device (Windows & Macs) ... upper right corner of your screen. If the OneDrive icon (one or two blue clouds) has an exclamation point on it, then there is an issue. You may need to expand the system tray by clicking on the

Updating Faculty Web Profile Information

Full-time Faculty at UTC have the ability to share and manage their own Faculty Profile page through Digital Measures. Using Digital Measures, faculty can choose to display or hide particular

Get Started with IT: Additional Services for Employees

employees ... phishing emails to security@utc.edu. Need other IT services? Open an IT Helpdesk request ticket. Send an email to ITHelp@utc.edu. Contact the IT Help Desk at 423-425-4000 or visit our IT Chat

Manage Duo Settings and Enrolled Devices

2fa ... Before you begin You will need to know your NetID. If you are unable to sign in, check to see if your NetID is the same as your UTC ID: Visit https://directory.utk.edu/ Type your full

Restore Access to Duo

2fa ... Special Notes You will need to know your NetID. If you are unable to sign in, check to see if your NetID is the same as your UTC ID: Visit https://directory.utk.edu/ Type your full

Enroll Your Device in Two-Factor Authentication

2fa ... Before you begin You will need to know your NetID. If you are unable to sign in, check to see if your NetID is the same as your UTC ID: Visit https://directory.utk.edu/ Type your full

Use the Duo Mobile App to Generate a Passcode

Before you begin You will need to know your NetID. If you are unable to sign in, check to see if your NetID is the same as your UTC ID: Visit https://directory.utk.edu/ Type your full

Citrix Troubleshooting Guide

I can’t sign in to apps.utk.edu. If your UTC ID and password do not work, check to make sure your NETID matches your UTC ID. Visit https://directory.utk.edu/.   Enter your first and

Troubleshooting SharePoint/OneDrive Syncing Issues (Microsoft Windows)

A troubleshooting guide if you can't open SharePoint, O365 Groups or Teams stored files using the File Explorer after syncing them to your local computer or device and the files are still in the cloud. ... are still in the cloud. This guide also applies when files are stored in O365 Groups and Teams. Contact IT if you have problems with any of these steps. Directions  Check the System Tray

Digital Measures Frequently Asked Questions (FAQ)

Scholarly Activity will display publications, presentations, performances/exhibits, or creative works/projects you have toggled to the on position. To add or modify your research interests, locate