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Using Citrix
What is Citrix?
Citrix is an online service that functions as a remote desktop computer. The goal of Citrix is to unify your desktops, files, and apps in a single cloud space and then allow you to
Software for Students
Microsoft Online Portal
All current students
Adobe Pro and Adobe Create Cloud
Adobe
Communication majors/minors, Art majors/minors, and Interior Design majors
ArcGIS
Sign Up for Guest Network Access
sponsored guest account by contacting a UTC employee who can sponsor an account for you. Here are a few limited examples to help illustrate access restrictions. Note that this is just a sample
Check to see if OneDrive is Syncing
The following article shows you how to check if your OneDrive files are synced to the cloud from your local device (Windows & Macs) ... upper right corner of your screen.
If the OneDrive icon (one or two blue clouds) has an exclamation point on it, then there is an issue. You may need to expand the system tray by clicking on the
Updating Faculty Web Profile Information
Full-time Faculty at UTC have the ability to share and manage their own Faculty Profile page through Digital Measures. Using Digital Measures, faculty can choose to display or hide particular
Get Started with IT: Additional Services for Employees
employees ... phishing emails to security@utc.edu.
Need other IT services?
Open an IT Helpdesk request ticket.
Send an email to ITHelp@utc.edu.
Contact the IT Help Desk at 423-425-4000 or visit our IT Chat
Manage Duo Settings and Enrolled Devices
2fa ... Before you begin
You will need to know your NetID. If you are unable to sign in, check to see if your NetID is the same as your UTC ID:
Visit https://directory.utk.edu/
Type your full
Restore Access to Duo
2fa ... Special Notes
You will need to know your NetID. If you are unable to sign in, check to see if your NetID is the same as your UTC ID:
Visit https://directory.utk.edu/
Type your full
Enroll Your Device in Two-Factor Authentication
2fa ... Before you begin
You will need to know your NetID. If you are unable to sign in, check to see if your NetID is the same as your UTC ID:
Visit https://directory.utk.edu/
Type your full
Use the Duo Mobile App to Generate a Passcode
Before you begin
You will need to know your NetID. If you are unable to sign in, check to see if your NetID is the same as your UTC ID:
Visit https://directory.utk.edu/
Type your full
Citrix Troubleshooting Guide
I can’t sign in to apps.utk.edu.
If your UTC ID and password do not work, check to make sure your NETID matches your UTC ID.
Visit https://directory.utk.edu/.
Enter your first and
Troubleshooting SharePoint/OneDrive Syncing Issues (Microsoft Windows)
A troubleshooting guide if you can't open SharePoint, O365 Groups or Teams stored files using the File Explorer after syncing them to your local computer or device and the files are still in the cloud. ... are still in the cloud. This guide also applies when files are stored in O365 Groups and Teams. Contact IT if you have problems with any of these steps.
Directions
Check the System Tray
Digital Measures Frequently Asked Questions (FAQ)
Scholarly Activity will display publications, presentations, performances/exhibits, or creative works/projects you have toggled to the on position.
To add or modify your research interests, locate