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Mocs Card: Apple Wallet FAQs
for questions about my Apple ID and/ or iCloud?
Information can be found at https://support.apple.com/apple-id or https://support.apple.com/icloud
How do I change or recover my Apple ID
Connect Your Apple iOS Device to the UTC Network
If you are being asked to re-register your device every 24-48 hours or every time you connect to the UTC Wifi, please click here for instructions on turning off the randomized mac address for your
When does my UTC account expire?
Learn what happens to your UTC accounts after you leave the university. ... accounts ... 12 months after you were last registered for classes. If you were not an accepted student or last attended UTC as student more than 1 year ago, access to your Google account will end on your last day
Connect Your Android Device to the UTC Network
If you are being asked to re-register your device every 24-48 hours or every time you connect to the UTC Wifi, please click here for instructions on turning off the randomized mac address for your
Obtaining Adobe Creative Cloud - Start Here
that will require annual renewal. The new license format will be specific to individual users, and will require UTC IT to assign licenses to employees in order to use Adobe products.
Cost
Mocs Card: Add your Mocs Card to Apple Wallet on iPhone and Apple Watch
you are able to use your Digital Mocs Card for door access, printing and other services.
Additional Questions
Please visit our Mocs Card: Apple Wallet FAQs
Who can help if I can't get my MocsCard configured on my phone?
Contact the IT Helpdesk at 423-425-4000 or email ithelp@utc.edu
What are my online file storage options at UTC?
Storage options for departments and teams ... shared document library. You can upload, manage, or access the group’s document library within OneDrive. Groups are an ideal space for a small department where team members share all files with all other
Computer Refresh Frequently Asked Questions (FAQs)
accessories. Departments are responsible for any overages.
When will I get my new device?
Based on the timeline for this year’s Computer Refresh Program, our goal is to begin the department-by
Supported and Unsupported Devices on the UTC Network
register them for network access at https://portal.utc.edu/registration. Anything that does not support the agent installation or does not automatically register will open a ticket with the help desk
Turning off Device MAC Randomization
Network & Internet
Select Wi-Fi
Click Manage known networks
Select a network
Select Properties
Disable "Use random hardware addresses for this network"
ViVi Software - Classrooms
This article provides step-by-step instructions for how to connect a device to the ViVi systems in classrooms and conference rooms. ... conference ... In the classroom or conference room, first be sure to turn on the display using the control panel (typically located on the wall.)
To install the Vivi application on your device follow the
Change Your UTC Password
name in the UT Directory or by contacting the IT Helpdesk at 423-425-4000.
If prompted, you can sign up for Two-Factor Authentication (2FA) or choose Not Today. Otherwise, proceed to
Connect Your Roku to the UTC Network
updates. Phone hotspots are common solutions, or you may need to bring the TV to us in UC 212 for further assistance.
Press 'Home' on your remote
Select 'Settings'
Select
Log into Departmental Shared Mailboxes
Open.
If you do not know the shared mailbox account, ask your supervisor or contact IT at (423) 425-4000.
Directions for the Outlook Desktop Application
Open the Outlook desktop
Connect Your Windows Computer to the UTC Network
If you are being asked to re-register your device every 24-48 hours or every time you connect to the UTC Wifi, please click here for instructions on turning off the randomized mac address for your