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Export Google Files via Google Takeout

  1. Knowledge Base
  2. Email
  3. Mocsmail+
Log into https://takeout.google.com with your UTCID@mocs.utc.edu email address, then if prompted enter your UTC ID and UTC password  Select what types of data you wish to keep and have

Update Your Directory Information

  1. Knowledge Base
  2. Accounts
  3. UTC Accounts
://people.utc.edu   Select ‘Login’   Under the ‘Username’ field, enter your UTC ID (ex. abc123)   Under the ‘Password’ field, enter your UTC password   Select ‘Login’   Select ‘Edit

Bridge a Conference Call

  1. Knowledge Base
  2. Phones
  3. Conference Calls
Special Note To activate the UTC Telecommunications Conference Bridge, you must call Client Services to set up a time. If you do not set up a time, the conference call will not be possible

How to connect to a Lab Stats computer from a Windows Computer

  1. Knowledge Base
  2. Labs
connect your Windows computer to the utc vpn   Go to UTC’s Remote Computer Access web page and sign in with your UTC ID and password. https://remoteaccess.labstats.com/university-of

Share your Outlook calendar

  1. Knowledge Base
  2. Email
  3. Outlook
You can share an Outlook calendar with other UTC staff, faculty, and students. The person you share your calendar with will receive a sharing invitation by email. Once the recipient accepts your

Unsubscribe from a @raven.utc.edu Listserv

  1. Knowledge Base
  2. Email
  3. Listservs
’ field, enter your full name (ex. Jane Smith)   Under the ‘Email Address’ field, enter your UTC email (ex. Jane-Smith@utc.edu)   Select ‘Unsubscribe (listserv)’ Replace ‘listserv

Get Started with IT: Resources for Employees

  1. Knowledge Base
  2. Get Started with IT
  3. Employees
is provided for UTC employees. Visit https://portal.office.com and sign in using your Microsoft O365 username (ex. utcid@utc.edu or netid@utc.edu) and UTC password.  If you encounter any issues accessing your O365 account, contact our help desk for assistance.

Citrix Troubleshooting Guide

  1. Knowledge Base
  2. Applications
  3. Remote Desktop
I can’t sign in to apps.utk.edu. If your UTC ID and password do not work, check to make sure your NETID matches your UTC ID. Visit https://directory.utk.edu/.   Enter your first and

Zoom License Types: Pro and Basic

  1. Knowledge Base
  2. Communication and Collaboration
  3. Zoom
for any duration of time Grant alternate hosts to manage an upcoming meeting or assign a co-host once a meeting starts Host meetings with up to 300 participants Provided to all UTC faculty

3-Step Guide to Hunter Hall Classroom Technology

  1. Knowledge Base
  2. Classroom Technology
: Connect your laptop, tablet, or smart phone to the UTC network and follow the steps below to connect your device using the Vivi app (start at #1 below). IT recommends downloading the app ahead of time

Using Citrix

  1. Knowledge Base
  2. Applications
  3. Remote Desktop
must have changed your password at https://ds.utk.edu/passwords where you may log in using your UTC credentials (your UTC ID will be the NetID). Once you have changed your password, follow these

ViVi Software - Classrooms

  1. Knowledge Base
  2. Classroom Technology
the ViVi application. The next page should look like this:  Leave the Email or Username section blank. Type in "utc" without the apostrophes for the Organization Code  The next page

How to connect to a Lab Stats computer from a Mac OS Computer

  1. Knowledge Base
  2. Labs
vpn.utc.edu in order to download Global Protect.    *For instructions on how to connect your Mac to the UTC VPN, go to: https://utc.teamdynamix.com/TDClient/2717/Portal/KB/ArticleDet

Setup a 3-way Call on Campus Phone

  1. Knowledge Base
  2. Phones
  3. Conference Calls
Special Note These directions are for UTC Dterm E-series and I-series phones. Directions Pick up the phone handset   Dial the first phone number   With the call in progress

Change Voicemail Name (Off Campus)

  1. Knowledge Base
  2. Phones
  3. Voicemail
Directions Dial '425-1777' to access UTC voicemail Dial '(423) 425-1777' if the phone you are using is not from the 423 area code Dial '#'   Dial your 4-digit phone