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Enroll Your Device in Two-Factor Authentication

Before you begin You will need to know your NetID. If you are unable to sign in, check to see if your NetID is the same as your UTC ID: Visit Type your full

Cable TV FAQs

) and TiVo Romio (all models) do not have clear QAM tuners and cannot be used with the school’s cable network. Depending on your school’s channel lineup, you may experience problems with the

Creating a BibTex File

. If you have a account type in your utcID followed by (i.e., If you don't have a account and would like one, you may submit a request

Avaya Phone Menu Quick Reference Guide

options and settings for your deskphone, get information about your phone and network settings, and log out. When you press Avaya Menu, you see one of the following menus, depending on how your

Enable/Disable Call Waiting on Campus Phone

Directions Contact Client Services at (423) 425-4000 or

Retrieve Message Headers (MocsMail+)

Directions Open the email you want to check headers for. Click the three vertical dots next to the 'Reply' button. Select 'Show Original'. Select 'Copy to Clipboard'. Paste the headers in the email you are forwarding to

Report a Suspected Spam/Phishing Email

you received has already been reported to Security. If the email you see has already been reported, you may delete the email. Forward the email to Delete the email unless instructed otherwise.

Installing Creative Cloud Applications

Directions Launch the Creative Cloud desktop app. Sign into your account by entering in the Email Address field. Tab to the next field, select Enter/Return, or

Retrieve Message Headers (Outlook)

the email you are forwarding to Outlook for macOS Right-click the email. Select 'View Source'. Copy the contents in the new window that opens and paste them in the

Get Started with IT: Additional Services for Students

of gift card scams. You can forward phishing emails to Need Other IT Services? Open an IT Helpdesk request ticket. Send an email to Contact the IT Help

Get Started with IT: Additional Services for Employees

phishing emails to Need other IT services? Open an IT Helpdesk request ticket. Send an email to Contact the IT Help Desk at 423-425-4000 or visit our IT Chat

Equipment for Teaching

questions can be directed to the IT Help Desk at 423-425-4000 or  Teaching Modality Recommended Technology Recommended Equipment needed by Faculty Supported

Reset Avaya Password

:// while on campus or connected to the VPN  For assistance with any VPN related issues, please contact the Helpdesk  Email:

Troubleshooting SharePoint/OneDrive Syncing Issues (Microsoft Windows)

files from the File Manager, open SharePoint on the web and make sure you can access and open the files.  Verify that you are signed in with your Microsoft username (usually

Computer Refresh Frequently Asked Questions (FAQs)

? What if I have additional questions?   Who is coordinating the Computer Refresh Program? The Computer Refresh Program is funded by UTC's Executive Team as a program of the IT Advisory Council