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Enroll Your Device in Two-Factor Authentication

  1. Knowledge Base
  2. Accounts
  3. Two-Factor Authentication (Duo)
Before you begin You will need to know your NetID. If you are unable to sign in, check to see if your NetID is the same as your UTC ID: Visit https://directory.utk.edu/ Type your full

Cable TV FAQs

  1. Knowledge Base
  2. Cable TV
) and TiVo Romio (all models) do not have clear QAM tuners and cannot be used with the school’s cable network. Depending on your school’s channel lineup, you may experience problems with the

Creating a BibTex File

  1. Knowledge Base
  2. Applications
  3. Digital Measures
. If you have a @mocs.utc.edu account type in your utcID followed by @mocs.utc.edu. (i.e., abc123@mocs.utc.edu). If you don't have a @mocs.utc.edu account and would like one, you may submit a request

Avaya Phone Menu Quick Reference Guide

  1. Knowledge Base
  2. Phones
  3. VoIP
options and settings for your deskphone, get information about your phone and network settings, and log out. When you press Avaya Menu, you see one of the following menus, depending on how your

Enable/Disable Call Waiting on Campus Phone

  1. Knowledge Base
  2. Phones
  3. Call Waiting
Directions Contact Client Services at (423) 425-4000 or Ithelp@utc.edu.

Retrieve Message Headers (MocsMail+)

  1. Knowledge Base
  2. Security
  3. Retrieve Message Headers
Directions Open the email you want to check headers for. Click the three vertical dots next to the 'Reply' button. Select 'Show Original'. Select 'Copy to Clipboard'. Paste the headers in the email you are forwarding to Security@utc.edu.

Report a Suspected Spam/Phishing Email

  1. Knowledge Base
  2. Security
  3. Recent Phishing Emails
you received has already been reported to Security. If the email you see has already been reported, you may delete the email. Forward the email to security@utc.edu. Delete the email unless instructed otherwise.

Installing Creative Cloud Applications

  1. Knowledge Base
  2. Applications
  3. Adobe Creative Cloud
Directions Launch the Creative Cloud desktop app. Sign into your account by entering UTCID@tennessee.edu in the Email Address field. Tab to the next field, select Enter/Return, or

Retrieve Message Headers (Outlook)

  1. Knowledge Base
  2. Security
  3. Retrieve Message Headers
the email you are forwarding to Security@utc.edu. Outlook for macOS Right-click the email. Select 'View Source'. Copy the contents in the new window that opens and paste them in the

Get Started with IT: Additional Services for Students

  1. Knowledge Base
  2. Get Started with IT
  3. Students
of gift card scams. You can forward phishing emails to security@utc.edu Need Other IT Services? Open an IT Helpdesk request ticket. Send an email to ITHelp@utc.edu. Contact the IT Help

Get Started with IT: Additional Services for Employees

  1. Knowledge Base
  2. Get Started with IT
  3. Employees
phishing emails to security@utc.edu. Need other IT services? Open an IT Helpdesk request ticket. Send an email to ITHelp@utc.edu. Contact the IT Help Desk at 423-425-4000 or visit our IT Chat

Equipment for Teaching

  1. Knowledge Base
  2. Classroom Technology
questions can be directed to the IT Help Desk at 423-425-4000 or ithelp@utc.edu.  Teaching Modality Recommended Technology Recommended Equipment needed by Faculty Supported

Reset Avaya Password

  1. Knowledge Base
  2. Phones
://myphonepassword.utc.edu while on campus or connected to the VPN  For assistance with any VPN related issues, please contact the Helpdesk  Email: ithelp@utc.edu

Troubleshooting SharePoint/OneDrive Syncing Issues (Microsoft Windows)

  1. Knowledge Base
  2. Communication and Collaboration
  3. Departmental File Storage
files from the File Manager, open SharePoint on the web and make sure you can access and open the files.  Verify that you are signed in with your Microsoft username (usually utcid@utc.edu

Computer Refresh Frequently Asked Questions (FAQs)

  1. Knowledge Base
  2. Hardware
  3. Computer Refresh Program
? What if I have additional questions?   Who is coordinating the Computer Refresh Program? The Computer Refresh Program is funded by UTC's Executive Team as a program of the IT Advisory Council