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Sponsor Internet Access for an Individual Guest

click the 'Request Service' button on the following page If prompted to sign in, under the ‘User ID’ field, enter your UTC ID (ex. abc123) Under the ‘Password’ field, enter your UTC password

Check to see if OneDrive is Syncing

The following article shows you how to check if your OneDrive files are synced to the cloud from your local device (Windows & Macs) ... need it most. The best way to tell if the syncing is still working is to update a file in the OneDrive folder on your computer, then look at the OneDrive icon in your system tray - it's where the

Speed testing

network ... UTC runs a local speed test server.  It's accessible both on and off the campus network, so you can use it from home as well.  Note that speed testing can be affected by many different factors and

Citrix Troubleshooting Guide

password for UTC.   How do I work on a file that is currently saved to my device? You can upload files on your device to the Citrix Receiver.   Hover over the three lines at the top of

Manage Duo Settings and Enrolled Devices

Before you begin You will need to know your NetID. If you are unable to sign in, check to see if your NetID is the same as your UTC ID: Visit https://directory.utk.edu/ Type your full

Subscribe to a @raven.utc.edu Listserv

’ with the name of the listserv you are subscribing to Log in to your UTC email account   Open the ‘Command confirmation request’ email   Select the confirmation link

Unsubscribe from a @raven.utc.edu Listserv

’ with the name of the Listserv you are unsubscribing from Log in to your UTC email account   Open the ‘Command confirmation request’ email   Select the confirmation link

Print from a Personal Device

UTC students, faculty, and staff can print from campus computers or personal devices. Visit the MocsPrint site for more information.

Restore Access to Duo

Special Notes You will need to know your NetID. If you are unable to sign in, check to see if your NetID is the same as your UTC ID: Visit https://directory.utk.edu/ Type your full

Configure Cable TV (Digital TV)

the TV outlet in your room   Connect one end of a coax cable to the outlet   Connect the other end of the coax cable to the ‘CATV’ or ‘VHF IN’ on your TV   Verify your TV is set to

Sponsor Affiliate Accounts

browser to: Affiliate Service Request   Under the 'Username' field, enter your UTC ID (ex. abc123)   Under the 'Password' field, enter your UTC password   Select 'Log In

Change Voicemail Greeting (Off Campus)

Directions Dial ‘425-1777’ to access UTC voicemail Dial ‘(423) 425-1777’ if the phone you are using is not from the 423 area code Dial ‘#’   Dial your 4-digit phone

Change Voicemail Name (Off Campus)

Directions Dial '425-1777' to access UTC voicemail Dial '(423) 425-1777' if the phone you are using is not from the 423 area code Dial '#'   Dial your 4-digit phone

Get Started with IT: Resources for Employees

is provided for UTC employees. Visit https://portal.office.com and sign in using your Microsoft O365 username (ex. utcid@utc.edu or netid@utc.edu) and UTC password.  If you encounter any issues accessing your O365 account, contact our help desk for assistance.

Change Voicemail Security Code (Off Campus)

Special Note If you do not know your voicemail security code, you will have to contact Client Services. Directions Dial ‘425-1777’ to access UTC voicemail Dial ‘423-425-1777’ if