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Restore Access to Duo

Special Notes You will need to know your NetID. If you are unable to sign in, check to see if your NetID is the same as your UTC ID: Visit https://directory.utk.edu/ Type your full

Update Your Directory Information

://people.utc.edu   Select ‘Login’   Under the ‘Username’ field, enter your UTC ID (ex. abc123)   Under the ‘Password’ field, enter your UTC password   Select ‘Login’   Select ‘Edit

Edit Your Email Signature Using Outlook Web App

Directions Open your preferred web browser to: https://outlook.office.com   Under the ‘User name’ field, enter your UTC ID (ex. abc123)   Under the ‘Password’ field, enter your UTC

Configure the iOS Outlook app for MocsMail+

’ Select 'Google'   Under the 'Email' field, enter your UTC MocsMail+ address Example: abc123@mocs.utc.edu Select 'Sign in' You will be redirected to the CAS

Subscribe to a @raven.utc.edu Listserv

’ with the name of the listserv you are subscribing to Log in to your UTC email account   Open the ‘Command confirmation request’ email   Select the confirmation link

Check to see if OneDrive is Syncing

The following article shows you how to check if your OneDrive files are synced to the cloud from your local device (Windows & Macs) ... Ensuring OneDrive is Syncing It is important to ensure that your OneDrive sync client is working properly so that you don’t lose data, or don’t have access to the latest version of a file when you

Enroll Your Device in Two-Factor Authentication

Before you begin You will need to know your NetID. If you are unable to sign in, check to see if your NetID is the same as your UTC ID: Visit https://directory.utk.edu/ Type your full

Download from the UTK Software Distribution Website

unless installed on UT owned computers. Directions Open your preferred web browser to: https://webapps.utk.edu/oit/softwaredistribution/   Under the ‘NetID’ field, enter your UTC ID (ex

Setup a 3-way Call on Campus Phone

, ask the other party to hold   Dial ‘Transfer’   Dial the third party’s phone number   After the third party answers, dial ‘Conf’   The 3-way call should now be established If one party hangs up, the other two should remain connected

Change Voicemail Name (Off Campus)

Directions Dial '425-1777' to access UTC voicemail Dial '(423) 425-1777' if the phone you are using is not from the 423 area code Dial '#'   Dial your 4-digit phone

Software for Students

The below software is available to enrolled students at no additional cost. Software Package Where to get it Eligibility Office 365 for students

Change Voicemail Greeting (Off Campus)

Directions Dial ‘425-1777’ to access UTC voicemail Dial ‘(423) 425-1777’ if the phone you are using is not from the 423 area code Dial ‘#’   Dial your 4-digit phone

Change Voicemail Security Code (Off Campus)

Special Note If you do not know your voicemail security code, you will have to contact Client Services. Directions Dial ‘425-1777’ to access UTC voicemail Dial ‘423-425-1777’ if

Installing Creative Cloud Applications

Directions Launch the Creative Cloud desktop app. Sign into your account by entering UTCID@tennessee.edu in the Email Address field. Tab to the next field, select Enter/Return, or

Unsubscribe from a @raven.utc.edu Listserv

’ with the name of the Listserv you are unsubscribing from Log in to your UTC email account   Open the ‘Command confirmation request’ email   Select the confirmation link