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Restore Access to Duo
Special Notes
You will need to know your NetID. If you are unable to sign in, check to see if your NetID is the same as your UTC ID:
Visit https://directory.utk.edu/
Type your full
Update Your Directory Information
://people.utc.edu
Select ‘Login’
Under the ‘Username’ field, enter your UTC ID (ex. abc123)
Under the ‘Password’ field, enter your UTC password
Select ‘Login’
Select ‘Edit
Edit Your Email Signature Using Outlook Web App
Directions
Open your preferred web browser to: https://outlook.office.com
Under the ‘User name’ field, enter your UTC ID (ex. abc123)
Under the ‘Password’ field, enter your UTC
Configure the iOS Outlook app for MocsMail+
’
Select 'Google'
Under the 'Email' field, enter your UTC MocsMail+ address
Example: abc123@mocs.utc.edu
Select 'Sign in'
You will be redirected to the CAS
Subscribe to a @raven.utc.edu Listserv
’ with the name of the listserv you are subscribing to
Log in to your UTC email account
Open the ‘Command confirmation request’ email
Select the confirmation link
Check to see if OneDrive is Syncing
The following article shows you how to check if your OneDrive files are synced to the cloud from your local device (Windows & Macs) ... Ensuring OneDrive is Syncing
It is important to ensure that your OneDrive sync client is working properly so that you don’t lose data, or don’t have access to the latest version of a file when you
Enroll Your Device in Two-Factor Authentication
Before you begin
You will need to know your NetID. If you are unable to sign in, check to see if your NetID is the same as your UTC ID:
Visit https://directory.utk.edu/
Type your full
Download from the UTK Software Distribution Website
unless installed on UT owned computers.
Directions
Open your preferred web browser to: https://webapps.utk.edu/oit/softwaredistribution/
Under the ‘NetID’ field, enter your UTC ID (ex
Setup a 3-way Call on Campus Phone
, ask the other party to hold
Dial ‘Transfer’
Dial the third party’s phone number
After the third party answers, dial ‘Conf’
The 3-way call should now be established
If one party hangs up, the other two should remain connected
Change Voicemail Name (Off Campus)
Directions
Dial '425-1777' to access UTC voicemail
Dial '(423) 425-1777' if the phone you are using is not from the 423 area code
Dial '#'
Dial your 4-digit phone
Software for Students
The below software is available to enrolled students at no additional cost.
Software Package
Where to get it
Eligibility
Office 365 for students
Change Voicemail Greeting (Off Campus)
Directions
Dial ‘425-1777’ to access UTC voicemail
Dial ‘(423) 425-1777’ if the phone you are using is not from the 423 area code
Dial ‘#’
Dial your 4-digit phone
Change Voicemail Security Code (Off Campus)
Special Note
If you do not know your voicemail security code, you will have to contact Client Services.
Directions
Dial ‘425-1777’ to access UTC voicemail
Dial ‘423-425-1777’ if
Installing Creative Cloud Applications
Directions
Launch the Creative Cloud desktop app.
Sign into your account by entering UTCID@tennessee.edu in the Email Address field. Tab to the next field, select Enter/Return, or
Unsubscribe from a @raven.utc.edu Listserv
’ with the name of the Listserv you are unsubscribing from
Log in to your UTC email account
Open the ‘Command confirmation request’ email
Select the confirmation link