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3-Step Guide to Hunter Hall Classroom Technology
downloaded (refer to our step-by-step guide for desktop app on your laptop installation below). If you’re on an iOS or Android device, you will be re-directed to your app store to install the app
Connect Your Linux Computer to the UTC VPN
) to install the appropriate package for your distribution. Make sure to install the one with "UI" in the file name.
After installation, the GlobalProtect client will appear in the system tray
Manage Duo Settings and Enrolled Devices
installing Duo, you can request a hardware token here: https://utc.teamdynamix.com/TDClient/2717/Portal/Requests/ServiceDet?ID=49798
Check to see if your phone is supported by duo here:
Android
How do I manage shared files in OneDrive?
folder or selecting Upload.
OneDrive Mobile App (Android and iOS)
Open your mobile app and navigate to Shared Libraries.
Upload a File or Folder
In your library, tap the Add
Turning off Device MAC Randomization
to complete the steps below for both. If you are unsure how to do that, the steps for most Android phones and iOS devices are below. If you need any further assistance, you may contact the help desk
Enroll Your Device in Two-Factor Authentication
installing Duo, you can request a hardware token here: https://utc.teamdynamix.com/TDClient/2717/Portal/Requests/ServiceDet?ID=49798
Check to see if your phone is supported by duo here:
Android
Connect Your Windows Computer to the UTC VPN
: If you are using a UTC-issued machine, it will likely be 64-bit as that is the currently supported version by UTC IT).
Once the download has completed, install the client
After
Connect Your Mac OS Computer to the UTC VPN
completed, install the client
During installation, some users will be notified that a system extension was blocked. If this happens, click the 'Open Security Preferences' button and click the
Restore Access to Duo
installing Duo, you can request a hardware token here: https://utc.teamdynamix.com/TDClient/2717/Portal/Requests/ServiceDet?ID=49798
Check to see if your phone is supported by duo here:
Android
iOS
Enable/Disable Call Waiting on Campus Phone
Directions
Contact Client Services at (423) 425-4000 or Ithelp@utc.edu.
Software for Employees
Employees seeking to obtain a Adobe Creative Cloud named license should fill out an approval request form. To learn more about eligibility or how to install Adobe products, click here.
Employees
Obtaining Adobe Creative Cloud - Start Here
on-demand, per-app basis (Example: If Photoshop and Acrobat are all that’s needed on a computer, only those two apps selected will be downloaded/installed).
Note: The benefits highlighted
Download from the UTK Software Distribution Website
unless installed on UT owned computers.
Directions
Open your preferred web browser to: https://webapps.utk.edu/oit/softwaredistribution/
Under the ‘NetID’ field, enter your UTC ID (ex
How to connect to a Lab Stats computer from a Windows Computer
Directions
If you’re going to be connecting to the lab computer from off campus, make sure you have installed the VPN client (GlobalProtect) and connected the VPN to campus.
How to
How to connect to a Lab Stats computer from a Mac OS Computer
Directions
In order to connect to a remote lab computer in the LabStats Remote Access Dashboard from a Mac, you will first need to install two applications on your computer. First, navigate to