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Manage Duo Settings and Enrolled Devices

  1. Knowledge Base
  2. Accounts
  3. Two-Factor Authentication (Duo)
installing Duo, you can request a hardware token here: https://utc.teamdynamix.com/TDClient/2717/Portal/Requests/ServiceDet?ID=49798 Check to see if your phone is supported by duo here: Android

Connect Your Windows Computer to the UTC VPN

  1. Knowledge Base
  2. Network
  3. VPN
: If you are using a UTC-issued machine, it will likely be 64-bit as that is the currently supported version by UTC IT).   Once the download has completed, install the client   After

How do I manage shared files in OneDrive?

  1. Knowledge Base
  2. Communication and Collaboration
  3. Departmental File Storage
folder or selecting Upload.    OneDrive Mobile App (Android and iOS)  Open your mobile app and navigate to Shared Libraries.     Upload a File or Folder  In your library, tap the Add

Enroll Your Device in Two-Factor Authentication

  1. Knowledge Base
  2. Accounts
  3. Two-Factor Authentication (Duo)
installing Duo, you can request a hardware token here: https://utc.teamdynamix.com/TDClient/2717/Portal/Requests/ServiceDet?ID=49798 Check to see if your phone is supported by duo here: Android

Turning off Device MAC Randomization

  1. Knowledge Base
  2. Network
  3. UTC Wireless Network
to complete the steps below for both. If you are unsure how to do that, the steps for most Android phones and iOS devices are below. If you need any further assistance, you may contact the help desk

Connect Your Mac OS Computer to the UTC VPN

  1. Knowledge Base
  2. Network
  3. VPN
completed, install the client During installation, some users will be notified that a system extension was blocked.  If this happens, click the 'Open Security Preferences' button and click the

Restore Access to Duo

  1. Knowledge Base
  2. Accounts
  3. Two-Factor Authentication (Duo)
installing Duo, you can request a hardware token here: https://utc.teamdynamix.com/TDClient/2717/Portal/Requests/ServiceDet?ID=49798 Check to see if your phone is supported by duo here: Android iOS

Mocs Card: Add your Mocs Card to Apple Wallet on iPhone and Apple Watch

  1. Knowledge Base
  2. Applications
  3. Mocs Card
get started: iPhone SE, iPhone 6s, iPhone 6s Plus or later running the latest version of iOS Apple Watch Series 1 or later running the latest version of watchOS Apple ID signed into iCloud

Enable/Disable Call Waiting on Campus Phone

  1. Knowledge Base
  2. Phones
  3. Call Waiting
Directions Contact Client Services at (423) 425-4000 or Ithelp@utc.edu.

Software for Employees

  1. Knowledge Base
  2. Applications
Employees seeking to obtain a Adobe Creative Cloud named license should fill out an approval request form. To learn more about eligibility or how to install Adobe products, click here. Employees

Finding the MAC Address for Your Google Home/Google Home Mini

  1. Knowledge Base
  2. Network
  3. UTC Wireless Network
Directions Google Home Ensure you have the Google Home application installed on your smartphone or mobile device.   Open the application and set up your Google Home.   To obtain

Obtaining Adobe Creative Cloud - Start Here

  1. Knowledge Base
  2. Applications
  3. Adobe Creative Cloud
on-demand, per-app basis (Example: If Photoshop and Acrobat are all that’s needed on a computer, only those two apps selected will be downloaded/installed). Note: The benefits highlighted

How to connect to a Lab Stats computer from a Windows Computer

  1. Knowledge Base
  2. Labs
Directions If you’re going to be connecting to the lab computer from off campus, make sure you have installed the VPN client (GlobalProtect) and connected the VPN to campus. How to

Download from the UTK Software Distribution Website

  1. Knowledge Base
  2. Applications
  3. UTK Software
unless installed on UT owned computers. Directions Open your preferred web browser to: https://webapps.utk.edu/oit/softwaredistribution/   Under the ‘NetID’ field, enter your UTC ID (ex

How to connect to a Lab Stats computer from a Mac OS Computer

  1. Knowledge Base
  2. Labs
Directions In order to connect to a remote lab computer in the LabStats Remote Access Dashboard from a Mac, you will first need to install two applications on your computer. First, navigate to