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Bridge a Conference Call

  1. Knowledge Base
  2. Phones
  3. Conference Calls
Special Note To activate the UTC Telecommunications Conference Bridge, you must call Client Services to set up a time. If you do not set up a time, the conference call will not be possible

Connect your Android device to the UTC VPN

  1. Knowledge Base
  2. Network
  3. VPN
  Install the GlobalProtect app   Once the GlobalProtect app is installed, open the app   In the field that asks for the portal address, enter vpn.utc.edu   Tap 'Connect'   When

Mocs Card: Add your Mocs Card to Apple Wallet on iPhone and Apple Watch

  1. Knowledge Base
  2. Applications
  3. Mocs Card
, Inc.'Install the GET Mobile app by clicking 'Get' next to the app icon. *To install apps on your iPhone, Apple requires a valid Apple ID and password. Open GET Mobile from your iPhone and choose

Change Voicemail Security Code (On Campus)

  1. Knowledge Base
  2. Phones
  3. Voicemail
Special Note If you do not know your voicemail security code, you will have to contact Client Services. Directions Your Campus Phone Pick up phone handset   Dial ‘1777’ to access

Supported and Unsupported Devices on the UTC Network

  1. Knowledge Base
  2. Network
  3. Device Support
register them for network access at https://portal.utc.edu/registration.  Anything that does not support the agent installation or does not automatically register will open a ticket with the help desk

Use the Duo Mobile App to Generate a Passcode

  1. Knowledge Base
  2. Accounts
  3. Two-Factor Authentication (Duo)
installing Duo, you can request a hardware token here: https://utc.teamdynamix.com/TDClient/2717/Portal/Requests/ServiceDet?ID=49798 Check to see if your phone is supported by duo here: Android

Connect Your Apple iOS Device to the UTC Network

  1. Knowledge Base
  2. Network
  3. UTC Wireless Network
to install the FortiNAC agent” Open ‘Settings’   Select ‘Safari’   Turn ‘Request Desktop Site’ off   Refresh the webpage and attempt the directions again

Manage Duo Settings and Enrolled Devices

  1. Knowledge Base
  2. Accounts
  3. Two-Factor Authentication (Duo)
installing Duo, you can request a hardware token here: https://utc.teamdynamix.com/TDClient/2717/Portal/Requests/ServiceDet?ID=49798 Check to see if your phone is supported by duo here: Android

Transferring Google Content via Google Takeout

  1. Knowledge Base
  2. Email
  3. Mocsmail+
)  Select your File Type  .zip files can be opened on nearly any computer  .tgz files are generally used for UNIX and Linux operating systems  Select

Get Started with IT: Accessing your Account (Employees)

  1. Knowledge Base
  2. Get Started with IT
  3. Employees
better password protection. UTC Email  You can check your email when you are away from campus with a web browser, with the Outlook client, or on your phone or mobile device. If you will be away

Restore Access to Duo

  1. Knowledge Base
  2. Accounts
  3. Two-Factor Authentication (Duo)
installing Duo, you can request a hardware token here: https://utc.teamdynamix.com/TDClient/2717/Portal/Requests/ServiceDet?ID=49798 Check to see if your phone is supported by duo here: Android iOS

Check to see if OneDrive is Syncing

  1. Knowledge Base
  2. Applications
  3. Shared Data Drives
  4. OneDrive
Ensuring OneDrive is Syncing It is important to ensure that your OneDrive sync client is working properly so that you don’t lose data, or don’t have access to the latest version of a file when you

Creating a BibTex File

  1. Knowledge Base
  2. Applications
  3. Digital Measures
from the service catalog here. You may also contact the UTC Client Services at Ithelp@utc.edu or by calling (423) 425-4000. 4. Select "Next" 5. Type in your UTCID and password 6

Connect Your Smart TV to the UTC Network

  1. Knowledge Base
  2. Network
  3. UTC Wireless Network
call IT Client Services at 423-425-4000. Amazon FireStick  Go to Settings (usually a gear icon from the main menu)  Select “Device” or “My Fire TV” (the exact wording depends on the version

Cable TV FAQs

  1. Knowledge Base
  2. Cable TV
”. Cable Search Selection Then hit auto scan and wait until channel scanning is complete. If issues with the plug in the wall affects the TV then contact Client Services. Tell them your issue