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Avaya Mobility Apps

  1. Knowledge Base
  2. Phones
  3. VoIP
IX Workplace on the Google Play store          Install Avaya IX Workplace Client          After the installation is complete open the application          Read and accept the End User

Download from the UTK Software Distribution Website

  1. Knowledge Base
  2. Applications
  3. UTK Software
unless installed on UT owned computers. Directions Open your preferred web browser to: https://webapps.utk.edu/oit/softwaredistribution/   Under the ‘NetID’ field, enter your UTC ID (ex

How to connect to a Lab Stats computer from a Windows Computer

  1. Knowledge Base
  2. Labs
Directions If you’re going to be connecting to the lab computer from off campus, make sure you have installed the VPN client (GlobalProtect) and connected the VPN to campus. How to

How to connect to a Lab Stats computer from a Mac OS Computer

  1. Knowledge Base
  2. Labs
Directions In order to connect to a remote lab computer in the LabStats Remote Access Dashboard from a Mac, you will first need to install two applications on your computer. First, navigate to

How do I manage shared files in a SharePoint Site?

  1. Knowledge Base
  2. Communication and Collaboration
  3. Departmental File Storage
 cloud to your computer, click here to learn how. SharePoint on the web (Windows and MacOS)  Find your document library via the Microsoft Office Home Open your preferred web browser to

Connect Your Linux Computer to the UTC Network

  1. Knowledge Base
  2. Network
  3. UTC Wireless Network
)   Use your preferred package manager to install the file.  Here are some examples: Ubuntu Open a terminal Change to the directory where the

ViVi Software - Classrooms

  1. Knowledge Base
  2. Classroom Technology
In the classroom or conference room, first be sure to turn on the display using the control panel (typically located on the wall.) To install the Vivi application on your device follow the

Mocs Card: Add your Mocs Card to your Android phone

  1. Knowledge Base
  2. Applications
  3. Mocs Card
During the transition to this new technology, please retain your physical Mocs Card ID as the mobile ID does not replace your physical card entirely.   Step 1: Install and

Managing your Mocs Card through GET

  1. Knowledge Base
  2. Applications
accessing GET through the Mobile App Uninstall the app from your phone Re-install the app on your phone from the app store Follow on screen prompts to log in

Connect Your Apple iOS Device to the UTC-Secure Network

  1. Knowledge Base
  2. Network
  3. UTC-Secure Wireless Network
’   Connect to the ‘UTC’ network   Open your preferred web browser to: http://netaccess.utc.edu/secure-wireless/   Select ‘I accept the terms…’ to accept the EULA   Select 'Install Now

Connect your iPhone or iPad to the UTC VPN

  1. Knowledge Base
  2. Network
  3. VPN
  Install the GlobalProtect app   Once the GlobalProtect app is installed, open the app   In the field that asks for the portal address, enter vpn.utc.edu   Tap 'Connect'   When

Extra Stock Images

  1. Knowledge Base
  2. Applications
  3. Adobe Creative Cloud
of the applications that are included as part of our contract will be visible in your Creative Cloud Desktop App with an Install option. Please contact IT with any additional questions.

Enabling a Virtual Background in Settings

  1. Knowledge Base
  2. Communication and Collaboration
  3. Zoom
, click the lock icon, and then click Lock to confirm the setting. Note: Users must logout of the Zoom Desktop Client and login to it again for this setting to take affect.   Directions (Specific

Change Voicemail Security Code (Off Campus)

  1. Knowledge Base
  2. Phones
  3. Voicemail
Special Note If you do not know your voicemail security code, you will have to contact Client Services. Directions Dial ‘425-1777’ to access UTC voicemail Dial ‘423-425-1777’ if

Enroll Your Device in Two-Factor Authentication

  1. Knowledge Base
  2. Accounts
  3. Two-Factor Authentication (Duo)
installing Duo, you can request a hardware token here: https://utc.teamdynamix.com/TDClient/2717/Portal/Requests/ServiceDet?ID=49798 Check to see if your phone is supported by duo here: Android