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Manage Duo Settings and Enrolled Devices

  1. Knowledge Base
  2. Accounts
  3. Two-Factor Authentication (Duo)
name and hit enter Verify your NetID You will need a device capable of browsing the Internet (tablet or computer) to enroll your phone If you do not have a mobile device capable of

Connect Your Windows Computer to the UTC VPN

  1. Knowledge Base
  2. Network
  3. VPN
students have access to the VPN.  By default only UTC's publicly available services and the Internet are accessible.  If you require access to privileged services, you must request an account

Get Started with IT: Residence Hall Technology (Students)

  1. Knowledge Base
  2. Get Started with IT
  3. Students
Dos and Don'ts In the residence halls, every room has a port per pillow for connecting internet devices. Also, all residence halls have full wireless coverage provided by the University. In order

Connect Your Mac OS Computer to the UTC VPN

  1. Knowledge Base
  2. Network
  3. VPN
students have access to the VPN.  By default only UTC's publicly available services and the Internet are accessible.  If you require access to privileged services, you must request an account

Get Started with IT: Technology on Campus (Students)

  1. Knowledge Base
  2. Get Started with IT
  3. Students
devices and additional help, visit our Network section of the IT Knowledge Base for simple step-by-step instructions to get all your devices connected to the network and internet. Student Computer

Connect Your Linux Computer to the UTC Network

  1. Knowledge Base
  2. Network
  3. UTC Wireless Network
  After installation, the agent will prompt for your UTC credentials.   Once authenticated, your network connection will be reconfigured and internet access will be established Troubleshooting

Naming Files and Folders

  1. Knowledge Base
  2. Communication and Collaboration
  3. Departmental File Storage
 - LPT9, _vti_, desktop.ini, any filename starting with ~$ Long file paths The file path of a file contains the name of the file and every parent folder, that is every folder you need to access

Connect Your Linux Computer to the UTC VPN

  1. Knowledge Base
  2. Network
  3. VPN
students have access to the VPN.  By default only UTC's publicly available services and the Internet are accessible.  If you require access to privileged services, you must request an account

Enroll Your Device in Two-Factor Authentication

  1. Knowledge Base
  2. Accounts
  3. Two-Factor Authentication (Duo)
name and hit enter Verify your NetID You will need a device capable of browsing the Internet (tablet or computer) to enroll your phone If you do not have a mobile device capable of

Access UTC Voicemail (Off Campus)

  1. Knowledge Base
  2. Phones
  3. Voicemail
Directions Dial ‘(423) 425-1777’   Dial ‘#’   Dial your 4-digit phone extension when asked for your mailbox number   Dial your 4-digit security code when prompted The default security code is ‘0000’

Access UTC Voicemail (On Campus)

  1. Knowledge Base
  2. Phones
  3. Voicemail
Special Note These directions are for UTC Dterm E-series and I-series phones. Directions Your Campus Phone Pick up phone handset   Dial ‘1777’ to access voicemail   Enter

Software for Employees

  1. Knowledge Base
  2. Applications
seeking licenses for other special software may submit a Software Request for access. Select software is available for installation on personally owned computers from UTK’s software distribution

Get Started with IT: Accessing your Account (Employees)

  1. Knowledge Base
  2. Get Started with IT
  3. Employees
, the UTC-specific web portal to essential campus resources. You can access MyMocsNet by clicking here or via the upper right-hand corner of UTC’s home page under "Quick Links".  MyMocsNet is also

Zoom Meeting Instructions for Students

  1. Knowledge Base
  2. Communication and Collaboration
  3. Zoom
in a Class/Meeting Check your internet speed. If you're on slower Wi-Fi you may need to keep your camera off to improve quality, unless your instructor asked you to turn it on.   Turn your

Get Started with IT: Resources for Employees

  1. Knowledge Base
  2. Get Started with IT
  3. Employees
securely, use the Vault: Secure File Transfer service provided through UTK. Download Software Check out our Software for Employees article to learn how to access or request university-provided