Manage Duo Settings and Enrolled Devices

Before you begin

• You will need to know your NetID. If you are unable to sign in, check to see if your NetID is the same as your UTC ID:
  1. Visit https://directory.utk.edu/
  2. Type your full name and hit enter
  3. Verify your NetID
• You will need a device capable of browsing the Internet (tablet or computer) to enroll your phone
• If you do not have a mobile device capable of installing Duo, you can request a hardware token here: https://utc.teamdynamix.com/TDClient/2717/Portal/Requests/ServiceDet?ID=49798
• Check to see if your phone is supported by duo here:
  • Android
  • iOS

Directions to manage your devices

1. Visit https://ds.tennessee.edu/passwords/2famgmt.asp
2. Log in with your NetID and password and authenticate with Duo

• To add a device:
  1. Select ‘+ Add Another Device’
  2. Follow the Duo setup steps
• To remove a device:
  1. Select ‘Device Options’
  2. Select the red trash can icon
  3. Select ‘Remove’
• To restore access to a registered number:
  1. Select ‘Device Options’
  2. Select ‘Reactivate Duo Mobile’
  3. Follow the Duo setup steps