Enroll Your Device in Two-Factor Authentication

Jump to... 

• Special Notes
• Directions

Special Notes

• You will need to know your NetID. If you are unable to sign in, check to see if your NetID is the same as your UTC ID:
  1. Visit https://directory.utk.edu/
  2. Type your full name and hit enter
  3. Verify your NetID
• You will need a device capable of browsing the Internet (tablet or computer) to enroll your phone
• If you do not have a mobile device capable of installing Duo, you can request a hardware token here.
• Check to see if your phone is supported by duo here:
  • Android
  • iOS

Directions to set up your account

1. Visit https://ds.tennessee.edu/passwords/2famgmt.asp
2. Log in with your NetID and password
3. Select ‘I have a smartphone’ and ensure the box next to ‘I am ready to use two-factor authentication for UT services.’ is checked
4. Select ‘Sign Up’
5. Select ‘Start Setup’
6. Select the device you are enrolling
7. Enter your phone number and check the box to confirm your phone number is correct. Select ‘Continue’
8. Select the device you are using
9. On your mobile device, install the Duo Mobile app on the Apple or Google App store.
    
10. Once the app has been installed, open it and use the scanner to scan the QR code on your screen. If the QR code does not work, please select the "Get Activation Link Instead" option and follow the steps of direction there. When the green check mark appears, select ‘Continue’
    1. Optional: If you would like for your phone to automatically receive a Duo push notification when you log in, select ‘Automatically send this device a Duo Push’ in the drop-down menu
11. Select ‘Continue to Login’
12. Select an authentication method
    1. If you select ‘Send Me a Duo Push’ you will receive a notification on your phone, along with a push code on the computer screen to enter on the phone.
    2. If you select ‘Enter a Passcode’ you will need to generate a passcode within the Duo app on your phone and enter it in the ‘Passcode’ box. To generate a passcode, open Duo and tap on 'University of Tennessee'.

Additional Support 

Open an IT Helpdesk request ticket.
Send an email to ITHelp@utc.edu.
Contact the IT Help Desk at 423-425-4000 or visit our IT Chat Portal.

Return to top of page