Connect Your Apple iOS Device to the UTC Network

Jump to... 

• Directions
• Troubleshooting
  • I do not know my MAC Address
  • I am unable to access the UTC portal page
  • I am unable to access the network after updating iOS
  • I am being prompted to install the FortiNAC agent

Directions

1. Open ‘Settings’

2. Select ‘Wi-Fi’

3. Connect to the ‘UTC’ network

4. Turn off 'Private Wifi Address' and 'Limit IP Address Tracking'. Click Here for assistance

5. Open Safari to: https://portal.utc.edu/registration/

6. Select 'Students, faculty, staff, or affiliates with a UTC ID'

   • Please note: if you are a sponsored guest please see this article, and if you are another campus guest please see this article.

7. Sign in with your UTC ID and Password

8. Select 'Computer/Phone/Tablet'

9. Under the ‘MAC Address’ field, enter the device's MAC address (ex. AA:11:A1:FF:99:F9

   • The UTC network may automatically detect your device’s MAC address

10. Select 'Submit'

Troubleshooting

“I do not know my MAC address”

1. Open ‘Settings’
    
2. Select 'General'
    
3. Select 'About'
    
4. Locate ‘Wi-Fi MAC Address’

“I am unable to access the UTC portal page”

1. Open ‘Settings’
    
2. Select ‘Cellular’
    
3. Turn ‘Cellular Data’ off
    
4. Attempt the directions again

“I am unable to access the network after updating iOS”

1. Open ‘Settings’
    
2. Select 'Wifi'
    
3. Select the blue 'i' next to the UTC or UTC-Secure network
    
4. Turn 'Use Private Address' off
    
5. Rejoin the network

“I am being prompted to install the FortiNAC agent”

1. Open ‘Settings’
    
2. Select ‘Safari’
    
3. Turn ‘Request Desktop Site’ off
    
4. Refresh the webpage and attempt the directions again

Additional Support 

Open an IT Helpdesk request ticket.
Send an email to ITHelp@utc.edu.
Contact the IT Help Desk at 423-425-4000 or visit our IT Chat Portal.

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