Log into Departmental Shared Mailboxes

Special Note

This article requires you to have access to a departmental shared mailbox. If you do not have the appropriate access, please have your supervisor submit an IT request.

Directions for the Outlook Web Application

1. Log into Microsoft Office 365 (find instructions here).
2. In the top-left corner of your browser, click the waffle icon to open the App launcher.
3. Select Outlook.
4. In the top-right corner of your browser, click your profile picture of initials.
5. Select Open another mailbox.
6. Under the Open another mailbox field, enter the shared mailbox account.
7. Select Open.

If you do not know the shared mailbox account, ask your supervisor or contact IT at (423) 425-4000.

Directions for the Outlook Desktop Application

1. Open the Outlook desktop application.
2. In the bottom-left corner of the desktop application, look for your shared mailbox accounts.
3. CLICK on the arrow to the left to expand and check for mail.

If you do not see your shared mailboxes, please contact IT at (423) 425-4000.