Summary
The UTC IT RingCentral Resource Center provides quick-start guidance, voicemail instructions, FAQs, and application request information. For additional help or concerns, please submit a service request ticket.
Body
Welcome to RingCentral
Your New Campus Phone System
UTC Information Technology is upgrading campus phone services to RingCentral. Your department has received a new RingCentral phone as part of this transition. Use this Resource Center to find guidance for getting started, managing voicemail, requesting RingCentral applications, and finding answers to common questions.
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Quick Start Guide
Please visit our Quick Start Guides for RingCentral desktop phones for UTC. These guides include guides for both the Poly Edge E320 Desktop IP Phones, and the J179 Avaya phones.
For Guides for how to utilize and get the most out of the RingCentral Mobile and Desktop Applications, please visit Getting Started on RingEX to watch videos or read the articles.
Voicemail Instructions
For a complete overview of managing messages, greetings, and notifications, explore our guide to RingCentral voicemail. It walks through setup steps and helpful features so your team can stay responsive even when calls go unanswered.
Frequently Asked Questions
Visit the RingCentral Transition FAQ for answers to common questions about UTC's transition to RingCentral. The FAQ provides information to help campus users understand the change to the new phone system and find guidance for common transition-related questions.
RingCentral Application Requests
Interested in using the RingCentral desktop or mobile application? Please submit the following RingCentral Application Request service request to discuss your needs with our Telecommunications team.
Additional Questions or Concerns
For assistance with RingCentral not covered above, please submit this general RingCentral Service Request.
Additional Support
Open an IT Helpdesk request ticket.
Send an email to ITHelp@utc.edu.
Contact the IT Help Desk at 423-425-4000 or visit our IT Chat Portal.