Connect Your Mac OS Computer to the UTC VPN

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• Special Notes
• First time Connection
• Subsequent Connections
• Disconnect from the VPN
• Troubleshooting

Special Notes

• The UTC VPN requires two-factor authentication with Duo.  If you have never set up Duo before, please visit Setting up Two-Factor Authentication (Duo) to get started.
• The UTC VPN along with two-factor authentication is the only approved method of remote access to the University local network and connected resources. Other methods may be blocked.
• All UTC faculty, staff, and students have access to the VPN.  By default only UTC's publicly available services and the Internet are accessible.  If you require access to privileged services, you must request an account elevation.

First Time Connection

1. Open your preferred web browser to: https://netaccess.utc.edu/vpn/
    
2. Download the appropriate software version (MacOS)
   
   
    
3. Once the download has completed, install the client
   
   NOTE: During installation, some users will be notified that a system extension was blocked.  If this happens, click the 'Open Security Preferences' button and click the 'Allow' button
    
4. After installation, the GlobalProtect client will appear in the system tray
    
5. Open the GlobalProtect client by clicking on the system tray icon
    
6. In the field that asks for the portal address, enter vpn.utc.edu
    
7. Click 'Connect'
    
8. When prompted for username and password, enter your UTCID and password
   
   NOTE: If you receive a Netops "Stale Request" error restart your computer or wait a few minutes and try again.
    
9. After successful login, you will be presented with Duo two-factor authentication which by default sends a push notification to your Duo mobile app.
   
   NOTE: If you would like to use a passcode click "Other Options". From there you can select "Duo Mobile Passcode" or "Bypass code".
    
10. After completing the two-factor authentication, you will be connected to the VPN.

Subsequent Connections

1. Open the GlobalProtect client by clicking on the system tray icon
    
2. Click 'Connect'
    
3. When prompted for username and password, enter your UTCID and password
    
4. After successful login, you will be presented with Duo two-factor authentication which by default sends a push notification to your Duo mobile app.
   
   NOTE: If you would like to use a passcode click "Other Options". From there you can select "Duo Mobile Passcode" or "Bypass code".
    
5. After completing the two-factor authentication, you will be connected to the VPN.

Disconnect from the VPN

1. Open the GlobalProtect client by clicking on the system tray icon
    
2. Click 'Disconnect'

Troubleshooting

When trying to connect, if the GlobalProtect app never connects and eventually says 'Still Working' then the system extension was blocked during installation and never allowed. (See step three under the first time directions above.)  To allow this extension after the fact, follow the steps below.

1. Open the 'System Preferences' app
    
2. Click 'Security & Privacy'
    
3. Click the 'General' tab at the top
    
4. At the bottom you may see a message that states 'System software from developer "Palo Alto Networks" was blocked from loading

• If so, click the 'Allow' button and reboot your computer
   
• If not, reinstall the GlobalProtect following the directions above.  If the system extension does not prompt during installation, follow these troubleshooting steps again starting at number 1.

Additional Support 

Open an IT Helpdesk request ticket.
Send an email to ITHelp@utc.edu.
Contact the IT Help Desk at 423-425-4000 or visit our IT Chat Portal.

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