Special Note
All UTC faculty, staff, and students have access to the VPN. By default only UTC's publicly available services and the Internet are accessible. If you require access to privileged services, you must request a permission elevation.
Directions
- Open your preferred web browser to: https://ithelp.utc.edu
- Select the 'Need Something?' button to proceed to the Service Catalog
- Select the 'Wired & Wireless Networks' category
- Select the 'VPN' category and click the 'Request Service' button on the following page
- If prompted to sign in, under the ‘User ID’ field, enter your UTC ID (ex. abc123)
- Under the ‘Password’ field, enter your UTC password
- Select ‘Login’
- Under the ‘Description’ field, enter the following information:
- An explanation of why you need your VPN account elevated
- Select 'Request'
Once the request has been fulfilled, an email will be sent to you with any additional information.
Additional Support
If you need help setting up the VPN client, please see one of the following articles.
Open an IT Helpdesk request ticket.
Send an email to ITHelp@utc.edu.
Contact the IT Help Desk at 423-425-4000 or visit our IT Chat Portal.
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