Knowledge Base

Categories (13)

Get Started with IT

Are you new to campus as a student or employee? Refer to these guides to find out where to get started with technology.
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Accounts

Information related to account maintenance, such as password resets, Two-Factor Authentication, Affiliate account creation, etc.
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Applications

Information on Software, such as Adobe Creative Cloud, Digital Measures, UTK Software Distribution Site Access, etc.
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Cable TV

How to configure your Analog/Digital TV for access to UTC's cable, available TV channels, and other cable-based FAQ's
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Classroom Technology

Information related to using the technology in the classrooms
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Communication and Collaboration

Information on Microsoft Teams and Zoom functionality
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Email

Info sources related to Listservs, MocsMail+ accounts, Microsoft O365 and Outlook functions
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Hardware

Information related to device hardware and the Computer Refresh Program
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Labs

Resources related to how to remotely connect to a computer lab machine, available software for use on Lab machines, etc.
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Network

Helpful resources on accessing and troubleshooting UTC's networks, including UTC Wireless, Guest Wireless, and VPN
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Phones

Information associated with campus phone functionality, such as Call Forwarding, Call Waiting, Voicemail access, etc.
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Printers

Info related to printing on campus, such as printing from a personal device to a campus printer
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Security

Helpful resources related to security, such as how to report Spam Email, Suspected Phishing Attempts, etc.
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