Connect Your Apple iOS Device to the UTC Network

Directions

  1. Open ‘Settings’
     
  2. Select ‘Wi-Fi’
     
  3. Connect to the ‘UTC’ network
     
  4. Open Safari to: https://portal.utc.edu/registration/
     
  5. Answer the questions presented
     
  6. If prompted, enter the device's MAC address
     
  7. Under the ‘UTC ID’ field enter your UTC ID
     
  8. Under the ‘Password’ field, enter your UTC password
     
  9. Select ‘Register’

 

Troubleshooting

“I do not know my MAC address”

  1. Open ‘Settings’
     
  2. Select 'General'
     
  3. Select 'About'
     
  4. Locate ‘Wi-Fi MAC Address’

 

“I am unable to access the UTC portal page”

  1. Open ‘Settings’
     
  2. Select ‘Cellular’
     
  3. Turn ‘Cellular Data’ off
     
  4. Attempt the directions again

 

“I am unable to access the network after updating iOS”

  1. Open ‘Settings’
     
  2. Select 'Wifi'
     
  3. Select the blue 'i' next to the UTC or UTC-Secure network
     
  4. Turn 'Use Private Address' off
     
  5. Rejoin the network

 

“I am being prompted to install the FortiNAC agent”

  1. Open ‘Settings’
     
  2. Select ‘Safari’
     
  3. Turn ‘Request Desktop Site’ off
     
  4. Refresh the webpage and attempt the directions again

Details

Article ID: 131572
Created
Fri 4/23/21 10:40 AM
Modified
Wed 4/28/21 2:00 PM