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Two-Factor Authentication (Duo)
Enroll Your Device in Two-Factor Authentication
Enroll Your Device in Two-Factor Authentication
Tags
Duo
2FA
Before you begin
You will need to know your NetID. If you are unable to sign in, check to see if your NetID is the same as your UTC ID:
Visit
https://directory.utk.edu/
Type your full name and hit enter
Verify your NetID
You will need a device capable of browsing the Internet (tablet or computer) to enroll your phone
If you do not have a mobile device capable of installing Duo, you can request a hardware token here:
https://utc.teamdynamix.com/TDClient/2717/Portal/Requests/ServiceDet?ID=49798
Check to see if your phone is supported by duo here:
Android
iOS
Directions to setup your account
Please note that if you begin DUO enrollment but do not complete it, this can cause errors when accessing DUO secured applications/sites. Please fully complete the enrollment to prevent any issues with your account.
Visit
https://ds.tennessee.edu/passwords/2famgmt.asp
Log in with your NetID and password
Select ‘
I have a smartphone
’ and ensure the box next to ‘
I am ready to use two-factor authentication for UT services.
’ is checked
Select ‘
Sign Up
’
Select ‘
Start Setup
’
Select the device you are enrolling
Enter your phone number and check the box to confirm your phone number is correct. Select ‘
Continue
’
Select the device you are using
On your mobile device, install the Duo Mobile app.
Once the app has been installed, open it and use the scanner to scan the QR code on your screen. When the green check mark appears, select ‘
Continue
’
Optional:
If you would like for your phone to automatically receive a Duo push notification when you log in, select ‘
Automatically send this device a Duo Push
’ in the drop-down menu
Select ‘
Continue to Login
’
Select an authentication method
If you select ‘
Send Me a Duo Push
’ you will receive a notification on your phone
If you select ‘
Enter a Passcode
’ you will need to generate a passcode within the Duo app on your phone and enter it in the ‘
Passcode
’ box. To generate a passcode, open Duo and tap on
'University of Tennessee'
.
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Details
Article ID:
131440
Created
Tue 4/20/21 4:10 PM
Modified
Tue 10/4/22 5:58 PM
Related Services / Offerings (2)
Request a Hardware Token for Two-Factor Authentication
Request a hardware token if you do not have a mobile device.
Two-Factor Authentication (Duo Mobile) Assistance
Request assistance with configuring your account for two-factor authentication (Duo Mobile) or activating a new device
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Check out this article I found in the UTC Client Portal knowledge base.<br /><br /><a href="https://utc.teamdynamix.com/TDClient/2717/Portal/KB/ArticleDet?ID=131440">https://utc.teamdynamix.com/TDClient/2717/Portal/KB/ArticleDet?ID=131440</a><br /><br />Enroll Your Device in Two-Factor Authentication