Enroll Your Device in Two-Factor Authentication

Duo 2FA 2-Factor-Authentication

Please note that if you begin DUO enrollment but do not complete it, this can cause errors when accessing DUO secured applications/sites. Please fully complete the enrollment to prevent any issues with your account.

Special Notes

You will need to know your NetID. If you are unable to sign in, check to see if your NetID is the same as your UTC ID:
1. Visit https://directory.utk.edu/
2. Type your full name and hit enter
3. Verify your NetID
You will need a device capable of browsing the Internet (tablet or computer) to enroll your phone
If you do not have a mobile device capable of installing Duo, you can request a hardware token here.
Check to see if your phone is supported by duo here:
- Android
- iOS

Directions to set up your account

Visit https://ds.tennessee.edu/passwords/2famgmt.asp
Log in with your NetID and password
Select ‘I have a smartphone’ and ensure the box next to ‘I am ready to use two-factor authentication for UT services.’ is checked
Select ‘Sign Up’
Select ‘Start Setup’
Select the device you are enrolling
Enter your phone number and check the box to confirm your phone number is correct. Select ‘Continue’
Select the device you are using
On your mobile device, install the Duo Mobile app on the Apple or Google App store.
Once the app has been installed, open it and use the scanner to scan the QR code on your screen. When the green check mark appears, select ‘Continue’
1. Optional: If you would like for your phone to automatically receive a Duo push notification when you log in, select ‘Automatically send this device a Duo Push’ in the drop-down menu
Select ‘Continue to Login’
Select an authentication method
1. If you select ‘Send Me a Duo Push’ you will receive a notification on your phone
2. If you select ‘Enter a Passcode’ you will need to generate a passcode within the Duo app on your phone and enter it in the ‘Passcode’ box. To generate a passcode, open Duo and tap on 'University of Tennessee'.