UTC iPads can be purchased by the department and managed by IT for various use cases. Any iPad purchased by UTC is now required to be properly managed within UTC's device management systems. The following article discusses the different ways they can be assigned and managed to best fit your needs.
Single-User Devices
iPads can be assigned directly to a single user, much like a primary computer.
These iPads can be managed by IT and signed into by their primary user, who will be asked to set a required PIN. Due to the nature of these devices, any applications or websites signed into may retain this information. Additionally, any personal information stored by users on these devices can be viewed by IT, as can files associated with an attached Apple ID.
Additionally, applications can be downloaded either through Company Portal for UTC apps or through the Apple App Store; however, this will require an attached Apple ID. For more information, please see Apple IDs on UTC Devices.
If an iPad is planned to be moved or otherwise assigned to a different user than the current one, it will need to be wiped and reset by IT.
Shared Devices
At this time, shared iPads pose risks if they are not centrally managed, and we have designated them as shared devices. iPads do not separate profiles like other enterprise devices we have, so the device may pose a security risk for users' data. If iPads are used among multiple faculty, students, and staff, we will need to image the iPad as a shared device.
Before purchasing, please contact IT to discuss your order so we can help build a quote and ensure it suits your needs. We have a few options that I will list below.
General Use iPads: If you do not need special applications, this configuration has the default iPad iOS applications and multiple web browsers.
Departmental Use iPad (specialized image): If you do have specific applications that you need, our device management team will need to review your needs and build a new configuration for you or your department.
For shared devices, we can create a specialized image for all devices to include the following:
- Restricted Apple ID access to mitigate security risks
- Restricted access to app installations
- Standard application package (Chrome, Firefox, etc.)
- Specialized software based on your needs and use case
- Devices can be provisioned without a PIN code to sign in
Both images will not cache any sensitive information between sessions; therefore, if someone signs into something sensitive on the web, it will clear that history before the next person uses it, provided the person signs out correctly or the iPad detects inactivity.
If used in a teaching environment, every summer, your department will be contacted by IT to help facilitate any application changes or updates as needed.
Additional Support
Open an IT Helpdesk request ticket.
Send an email to ITHelp@utc.edu.
Contact the IT Help Desk at 423-425-4000 or visit our IT Chat Portal.