Special Notes
- If you have lost money to a job scam, you will need to contact the University Police Department at 423-425-4357.
- If you are unsure of an email or how to proceed with it, call the Help Desk at 423-425-4000 or email Security at Security@utc.edu.
- If you are a student with an MocsMail account, forward any phishing emails to Security@utc.edu.
Differences between Spam and Phishing
Spam:
- Unsolicited
- May be an actual vendor selling services, but does not respond when you ask them to stop sending you emails
- Can still be damaging if the user engages
Phishing:
- Sender usually poses as a trustworthy source
- Meant to gather confidential information; not just financial
- Emails will be vague or have a sense of urgency to lure people into responding
Handling Spam Emails
Outlook desktop application
- Open the email and click the three dots near the upper left hand corner.
- Hover over 'Report Message' and select 'Junk'.
- To block the sender, click the three dots again and hover over 'Junk'.
- Select 'Block Sender'.
Outlook web application
- Open the email and click the arrow next to 'Report'.
- Select 'Report Junk'.
- To block the sender, click the three dots and select 'Block'.
Handling Phishing Emails
Outlook desktop application
- Do not click on any links, open attachments, respond to the sender, or forward the email to others (except Security).
- Check Phishbowl to see if anyone else has received the same email.
- Open the email and click the three dots near the upper left hand corner.
- Hover over 'Report Message' and select 'Phishing'.
- Select 'Report' when the window appears.
Outlook web application
- Open the email and select 'Report'.
- Select 'OK' when the window appears.
- To block the sender, click the three dots and select 'Block'.
Additional Support
Open an IT Helpdesk request ticket.
Send an email to ITHelp@utc.edu.
Contact the IT Help Desk at 423-425-4000 or visit our IT Chat Portal.
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