These instructions will work on Debian and RedHat based Linux distributions. These include operating systems such as Ubuntu, Mint, Pop!, Fedora, CentOS, and others.
Directions
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Connect to the UTC network (wired or wireless)
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Open your preferred web browser to: https://portal.utc.edu/registration/
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Select 'Students, faculty, staff, or affiliates with a UTC ID'
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Sign in with your UTC ID and Password
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Select 'Computer/Phone/Tablet'
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On the next page, choose the appropriate file for your operating system.
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The .rpm file is for RedHat based systems (Fedora, CentOS, etc)
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The .deb file is for Debian based systems (Ubuntu, Mint, Pop!, etc)
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Use your preferred package manager to install the file. Here are some examples:
Ubuntu
- Open a terminal
- Change to the directory where the file was downloaded
- Install with dpkg
sudo dpkg -i fortinac-persistent-agent_<version#>.amd64.deb
Fedora
- Open a terminal
- Change to the directory where the file was downloaded
- Install with dnf
sudo dnf localinstall fortinac-persistent-agent_<version#>.x86_64.rpm
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After installation, the agent will prompt for your UTC credentials.
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Once authenticated, your network connection will be reconfigured and internet access will be established
Troubleshooting
It has been seen on rare occasion where the agent will not prompt for credentials after installation. To resolve this, use the following steps:
- Reboot
- If there's still no credential prompt after reboot, continue
- Edit the file
/etc/xdg/com.bradfordnetworks/PersistentAgent.conf - this will require sudo
- Make sure that the
homeServer and ServerIP entries are set to portal.utc.edu. If one or both are missing, add them.
- Reboot
- If there's still no credential prompt after reboot, contact the help desk for assistance
Additional Support
Open an IT Helpdesk request ticket.
Send an email to ITHelp@utc.edu.
Contact the IT Help Desk at 423-425-4000 or visit our IT Chat Portal.