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Directions (on device)
On the Xbox device:
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Press the Xbox button on your remote to open the guide
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Select 'Profile & System'
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Select 'Settings'
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Select 'General'
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Select 'Network settings'
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Select 'Set up wireless network'
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Choose 'UTC'
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Locate the device's MAC address
Directions (on another device - computer/phone)
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On a computer or phone connected to the UTC network, open your preferred web browser to: https://portal.utc.edu/registration/
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Select 'Students, faculty, staff, or affiliates with a UTC ID
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Sign in with your UTC ID and Password
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Select 'Game Console'
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Select 'Xbox One' in the drop down menu labeled 'Device Type'
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Type in your Xbox One's MAC address
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Select 'Submit'
Troubleshooting
“I do not know my MAC address”
- Select 'Settings'
- Select 'Network'
- Select 'Advanced Settings'
- The MAC address for both wired and wireless should be displayed.
Additional Support
Open an IT Helpdesk request ticket.
Send an email to ITHelp@utc.edu.
Contact the IT Help Desk at 423-425-4000 or visit our IT Chat Portal.
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