Citrix is an online service that functions as a remote desktop computer. The goal of Citrix is to unify your desktops, files, and apps in a single cloud space and then allow you to access it at will from your preferred device.
Prior to accessing Citrix you must have changed your password at https://ds.utk.edu/passwords where you may log in using your UTC credentials (your UTC ID will be the NetID). Once you have changed your password, follow these instructions: https://help.utk.edu/kb/index.php?func=show&e=2027 .