Avaya Phone Menu Quick Reference Guide

Scrolling and navigation

When navigating through the options and features on your telephone display, use the navigation arrows to scroll and buttons to select lines or options.

Use the up and down navigation arrows to scroll up or down through the lists; holding either arrow for a few seconds produces a fast scroll. Use the right and left navigation arrows to move between the Phone screen and Features list. Use the Display More key to scroll the selected line when the double chevron symbol (“>>”) appears in the display.

When you scroll to a line on the display, that line is selected. The softkey labels will change according to the options available for the selected line. The OK button is a shortcut for the default action. For example, when you select an entry in your contacts list, pressing the OK button places a call to that person.

You can also select a line or feature without scrolling by pressing the corresponding line button.

About icons

The icons in the following table indicate the state of a call or navigation choices:

Avaya Menu

You can use Avaya Menu to adjust and customize options and settings for your deskphone, get information about your phone and network settings, and log out.

When you press Avaya Menu, you see one of the following menus, depending on how your administrator has set up your system and, on the applications, available to you:

Options & Settings lets you change your call settings, personalize button labels, adjust brightness and contrast, select your ringing pattern, set up favorites, assign speed dial entries, and more.

Log Out lets you sign off the phone, to protect your settings or to let another user to log in.

Answering and making a call

When you receive an incoming call, the phone selects the incoming call automatically. However, if you are already on a call or if you receive more than one incoming call at a time, you might need to select the call you want to answer manually. Answer an incoming call in one of the following ways:

  • ·        If you are not on another call, lift the handset, or press Speaker, OK, or Answer to answer the call using the speakerphone, or press Headset to answer using the headset, or you can press the corresponding line key (LED) to answer the call.
  •       If you are on another call, from the Phone screen, scroll to the line with the incoming call and press Answer or OK. The phone automatically answers the incoming call and puts the previous call on hold.
  •          If you are on another call and the phone does not automatically display the incoming call, from the Phone screen scroll to the line with the incoming call and press Answer or OK. If you are on another call and the phone does automatically display the incoming call, you can press Answer to automatically put the first call on hold when you answer the new call. Also, you can press Ignore or Next to return to the first incoming call screen.
  •           To automatically display the Phone screen when you receive an incoming call, set the Phone Screen on Ringing option to Yes under the Options & Settings menu.


Making a call

If you are not on a call, dial the number you want to call. Use the Phone screen to view and manage calls, Press Phone to view the main Phone screen. When the phone displays the Phone screen, press Phone to move to the top of the call appearance list.

1.       Lift the handset, or press Speaker or Headset (if applicable) or a line button for an available line.

2.       Dial the number you want to call.

If you are on a mute call, you can select an available call line appearance by using Up or Down arrows.

Putting a call on hold

1.       Press Phone to view the main Phone screen, if necessary.

2.       Select the active line you want to put on hold.

3.       Press Hold.

4.       Press Resume, OK button, or the line button of the held call to retrieve the call.

Transferring a call

1.    From the Phone screen, if the call to be transferred is already not highlighted, press and select the call appearance on which the call appears.

2.       Press Transfer.

3.       Dial the number if you know the number or call the person from the contacts list or from the history list.

4.       Press Complete or press OK.

Using the conference feature

You can use conference calls to speak with people from different locations on the same call.

Adding a person to an active call

Use this procedure to add participants to an active call to set up a conference call.

Start a call.

1. During a call, on the Phone screen, press Conf. The phone puts the existing call on hold.

2. To make a call to the participant, do one of the following:

  • Dial the phone extension by using the dial pad.
  • Call the person from the Contacts list or the Recents list.
  • Redial the last dialed number by using the Redial soft key.

3. When the third participant answers the call, press the Join soft key.


You can save up to 250 names and up to 6 telephone numbers per name.

Searching for a contact

      You can search for any name as described here, or you can go to a certain group of letters in your Contacts list by pressing the associated dial pad button. For example, if you press 3, the Contacts list might display entries starting with D, E, F, or 3 depending on how you set up your contacts and how many times you press 3 in succession.

  1.           Press Contacts.
  2.       Using the dial pad, start typing the name which you want to search. A contacts search is case-sensitive and depends on how your contact list is set up. If you set up your contacts as “Last Name, First Name” start typing the letters of the last name.

Press Call to call the person or press More > Edit to edit contact information.


Adding a new contact

     You can add up to six distinct numbers to a contact.

  1.       Do one of the following:
  •           If this is your first Contacts list entry, press Contacts > New.
  •           If you already have entries in your Contacts list, press Contacts > More > New.

     Enter the first and last name using the dial pad.

·         Press the number key that corresponds to the letter or number you ant to enter until the letter or number is displayed.

·         If the characters are on the same key, pause before entering the next character.

·         To enter a space, press 0.

·         Enter remaining letters or numbers.

·         To delete the last character, press the Bksp softkey.

  1.           Use the navigation arrows to move the character you want to delete and press Bksp.
  2.           In the Number field, enter the extension number.
  3.           Scroll to the next field and choose the type of number that you entered: Work, Home, Mobile.
  4.           If you have another number of this contact, scroll down and repeat the steps.
  5.           Press Save.


      Editing a contact

  1.           Press Contacts.
  2.           Search for and select the contact you want to edit.
  3.           Press More > Edit or Details > Edit.
  4.          Choose the field you want to edit.
  5.           Use the dial pad and softkeys to change the contact information.
  6.           Press Save.


Call History

The History screen provides a list of recent calls with information about call types, such as missed, answered, or outgoing. The information also provides the caller name and caller number, call time, and call duration. The call log can store up to 21 digits. You can also make a call from the call log.

Print Article


Article ID: 131718
Wed 4/28/21 4:26 PM
Thu 4/29/21 10:03 AM