Avaya IX Workplace is here to streamline your daily telecommunications.
With the app you can:
- Make calls using your university phone number
- Receive calls that ring to your university phone number
- Use your phone’s personal assistant to make calls
- Use contacts to make calls Keep a list of favorite contacts for easy use
- Easily recognize when a call is ringing to your university phone number
- View your call history
- Make conference calls (up to 6 members)
- And much more!
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Download and Installation
Mobile Devices
Android:
iOS:
Desktop Client
Navigate to https://myphone.utc.edu/ while on the VPN or on-campus network
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Install Avaya IX Workplace Client
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After the installation is complete open the application
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Read and accept the End User License Agreement
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Select 'Configure My Account'
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Enter your UTC provided email address
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Enter your 4-digit office extension
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Enter your password and tap 'Next'
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Setup complete
Changing your Avaya SIP Phone Password
An active network connection to UTC Secure or through the UTC VPN is required to proceed.
The following contains information about changing your known SIP Password for your Avaya Phone. This numeric password is used to log your extension into your on-campus phone and/or to your Avaya IX Workplace account. You will be provided your temporary password when your extension is converted.
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Navigate to https://myphone.utc.edu in a web browser and click the "Change Password" link as shown below.

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In the User Id field enter your SIP Handle ex. 4000@voip.utc.edu. Unless otherwise instructed, SIP handles consist of your extension prepended to @voip.utc.edu.

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In the Password field enter your current password and press the 'Login' button.

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Select 'SIP' for the Profile Type if it is not automatically selected.
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Enter your current password in the Current Password field.
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Enter your new password in the New Password field.
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Confirm the new password in the last field and press 'Submit.' The system will alert you to incorrectly filled fields or if the request was successful.
Desktop and iOS QuickStart Video Guides
Windows
iOS
Additional Support
Open an IT Helpdesk request ticket.
Send an email to ITHelp@utc.edu.
Contact the IT Help Desk at 423-425-4000 or visit our IT Chat Portal.
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