Avaya Voicemail Quick Guide

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Phone Button Layout

 

Directions for Answering and Making Calls

Placing a call to an on-campus extension:

  • Lift the handset and dial the 4-digit extension

  • Press the Speaker button and dial the 4-digit extension

Placing a call to an off-campus extension:

  • Lift the handset and dial “9” before the number

  • Press the Speaker button and dial the number

Answering a call:

  • Lift the handset

  • Press the 'Speaker' button

  • Press the [Answer] softkey on your display

 

In-Call Functions

Putting a call on hold:

  • 'Hold' will appear on the bottom of the display once you are on an active call

  • Press the [Hold] softkey

  • The line button flashes red and the hold icon appears on your display

Retrieving a held call:

  • The [Resume] softkey will replace the [Hold] on the display

  • Press the [Resume] softkey to return to the call

Transferring a call:

  • 'Transfer' will appear on the bottom of the display once you are on an active call

  • During a call, press the [Transfer] softkey on the bottom of the display

    • The call is automatically put on hold

  • Dial the extension that you wish to transfer the call to

  • Press the [Complete] softkey to complete the transfer

    • To stop the transfer and return to the caller, press the [Cancel] softkey or press the line button of the original call

 

Using the Call Directory

Adding a new contact:

  • Press the Contacts button

  • Press the [New] softkey

  • Enter the name using the dial pad

    • Pressing the “2” on your dial pad displays the letter “A”. Pressing the “2” key again replaces the “A” with a “B” and so on. If the character is on the same key, pause before pressing the key again.

    • Use the left and right arrow keys and the [Bksp] softkey to delete characters

    • Press the [More] softkey and then the [Abc] softkey to change to lower case

  • Use the up and down arrows to move between fields

  • Press the [Save] softkey

Editing a contact:

  • Press the Contacts button

  • Select the contact entry you wish to edit using the up and down arrows

  • Press the [More] softkey and then the [Edit] softkey

  • Choose the field you want to make changes to using the up and down arrows

  • After making changes press the [Save] softkey

Deleting a contact:

  • Press the Contacts button

  • Select the contact you wish to delete with the up and down arrows

  • Press the [More] softkey and then the [Delete] softkey

  • Press the [Delete] softkey again to confirm
     

Avaya 9601 & 9611g Voicemail Quick Reference

The column on the right shows the exact key press to use for each step, but the system is very good in prompting and explaining each step.
If the “message” button is pressed and you are not connected to the system (usually indicated by a rapid two-tone alarm) then please submit a footprints ticket.

Initial Set up

   1.       Press the “message” button

   2.       Enter your extension

4-digit extension

   3.       Enter temporary password

0000, #

   4.       Create new password

4-15 digits, #

   5.       Record your name

# to confirm, * to re-record

   6.       Choose greeting

1 for system generated, 2 to record your own

   7.       Optional Tutorial

1

 

Accessing the system

        1.       Press the “message” button

        2.       Access your mailbox

#

        3.       Enter your extension

4-digit extension

        4.       Enter your passcode

4-15 digits, #

 

 

Listen to messages:

 

        1.       Enter message review

1

        2.       To replay message

4

        3.       To delete message

7

        4.       To save message

9

        5.       To hear more options

0

 

 

Changing User Preferences

Change password:

        1.       Go to user preferences

4

        2.       Change admin settings

2

        3.       Password settings

1

        4.       Enter new password

4-15 digits, #

        5.       Confirm new password

#

               

Change greeting:  

        1.       Go to user preferences

4

        2.       Change greeting settings

3

        3.       Change greeting

1

        4.       Record new greeting

2, record greeting, #

        5.       Confirm new greeting

#

 

Additional Support 

Open an IT Helpdesk request ticket.
Send an email to ITHelp@utc.edu.
Contact the IT Help Desk at 423-425-4000 or visit our IT Chat Portal.

 

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