Check to see if OneDrive is Syncing

Ensuring OneDrive is Syncing

It is important to ensure that your OneDrive sync client is working properly so that you don’t lose data, or don’t have access to the latest version of a file when you need it most.

The best way to tell if the syncing is still working is to update a file in the OneDrive folder on your computer, then look at the OneDrive icon in your system tray - it's where the date and time are displayed. On a Windows computer, the system tray is typically located in the lower right corner of your screen; on a Macintosh computer, the system tray is typically located in the upper right corner of your screen.

If the OneDrive icon (one or two blue clouds) has an exclamation point on it, then there is an issue. You may need to expand the system tray by clicking on the carat icon (^) to see everything in the system tray – including the OneDrive icon. If there’s no exclamation point, then your syncing is working and there’s no need to do anything further.

Below is an example from a Windows computer showing a successfully up to date sync with OneDrive:


Synchronization Issues in OneDrive

If you continue to have problems with this, please do not hesitate to contact the UTC Help Desk at (423)425-4000.


Article ID: 134489
Tue 9/28/21 10:56 AM
Tue 9/28/21 12:28 PM