Frequently Asked Questions
What is the Mocs Card for Android?
The Mobile Mocs Card is just like your physical Mocs Card, now on your Android phone!
What Android devices are supported?
All Android phones that run Lollipop (5.1) or higher and are NFC capable. Android watches are not currently supported. You cannot have a Mobile Mocs Card on both an Android and an Apple device.
Getting Started
What do I need?
You will need an Android device with the following:
How do I get my Mocs Card on my Android devices?
- If you are not sure if you have an approved photo, visit the photo submission portal or contact the Mocs Card office at mocscard@utc.edu.
- On your supported device, download the GET Mobile app from the Google Play Store.
- Choose University of Tennessee at Chattanooga from the dropdown list.
- Log in using your UTC credentials, then complete the DUO authentication.
- Select the Add to Phone button.
Your Mobile Mocs Card will now be provisioned to your device. Do not delete the GET app. If you delete the app, your Mobile Mocs Card will be removed as well.
Using my Mobile Mocs Card
How do I use my Mocs Card on my Android device?
To access your Mocs Card, your device does not need to be unlocked, but the screen should be awake. Ensure NFC is turned on by going to your device’s Settings. Android devices can vary in the placement of the NFC antenna. Tap the top of the phone to the reader. If this does not work, tap the back body of the phone to the reader. Some devices require the user to log in to the GET Mobile app once daily to utilize your ID.
How can I view my ID number?
To view your ID number, open the GET Mobile App. Tap on scan card to see the ID.
Does my device need to be awake to use the One Card?
You do not need to unlock your device (unless you have enabled Require Device Unlock), but the screen will need to be lit and awake in order to use your Mobile Mocs Card.
Can I view my Scrappy Cash, Mocs Bucks, Print Points, and Board Meal balances?
These balances are not visible directly on your Mocs Card but can be viewed on the GET Mobile app.
How do I transfer my mobile Mocs Card if I get a new device?
Remove your Mocs Card from your old device. Once you have completed this, you will simply choose your new mobile ecosystem and repeat the process of provisioning through the GET app on your new device.
What happens if I lose my Android device? If I find it afterward?
During business hours, contact the Mocs Card ID Office at 423-425-2218 to deactivate the card in the Wallet for that device. You can also report the phone lost or stolen online.
Can I use my mobile Mocs Card if my Android device has a dead battery?
You will need to ensure your phone is charged in order to utilize your mobile Mocs Card.
Can I use my Mobile Mocs Card without a cellular signal?
Your Mobile Mocs Card can be used even if the Android device does not have network connectivity, as your Mobile Mocs Card is stored on your device.
Troubleshooting
GET indicates “Mobile ID Installed (not ready).” What do I do?
Check the app permissions. To see permissions, press and hold the GET Mobile app, select App info from the popup and select permissions. All permissions should be set to “enabled”.
I have added my Mocs Card to my Android device, but it is not working.
Please try the following:
- Ensure you are presenting your device with the Mocs Card properly at the reader — straight up and down typically works best.
- If you are presenting your device with the mobile Mocs Card and the reader is not reacting, open the GET Mobile app.
- After logging into GET Mobile, try to present your mobile Mocs Card to the reader again. Some devices require the user to log in to the GET Mobile app once daily in order to utilize your mobile Mocs Card.
- Ensure you have properly provisioned the mobile credential. In the GET mobile app, you should see the status of Mobile ID enabled.
If you are still encountering issues, either create a helpdesk ticket here or contact the Mocs Card Office at mocscard@utc.edu.