UTC has contracted with Canon to provide graphic and print services to campus through the use of shared multipurpose printers. For questions, about the Canon/MocsPrint multipurpose printers around campus, please contact the UTC Graphics Center at here.
In the event that a small printer is required in your department, please review the guidelines below.
Welcome to the Printer Support Guide for UTC Departments. This article aims to help you troubleshoot and resolve common printer-related issues.. The Central IT team offers a variety of support for UTC department printers, ensuring reliable functionality and optimal performance.
We strongly encourage you to contact us for a tailored recommendation and quote before purchasing a printer for your department.
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Types of Printers Supported and Recommended
Laser Printers (Preferred)
We strongly recommend using laser printers due to their reliability and efficiency. They are a more cost-effective solution for high-volume printing and consistently deliver better performance.
Inkjet Printers (Less Preferred)
While our primary focus is supporting laser printers, we offer limited, best-effort support for inkjet printers.
Support Scope
Connection Issues
Our Central IT team provides assistance exclusively for connection-related issues, including USB and wired Ethernet connections.
Hardware Issues
We do not perform hardware repairs. For major hardware-related problems, users should contact a supported vendor. A list of approved vendors is available upon request.
Network Connectivity
Printers are not permitted to connect to the UTC wireless network. Only wired connections are supported.
Connection Guidelines
Office Spaces
Users are preferred to connect their printers via a direct USB cable connection.
Departmental Printers:
For smaller departmental printers, connections via a wired Ethernet connection are permitted. These printers must be registered and assigned a DNS name by the IT department to maintain network security and accessibility.
Full Departmental Printers:
For big print jobs, we prefer that departments reach out to Auxiliary Services for MocsPrint/Canon options.
Printer Connections & Support:
IT Technicians are available to assist with printer driver installation and verifying printer connections via USB and Ethernet. For additional support, users may contact the IT department for troubleshooting and setup assistance.
Printer Recommendations & Quotes
Our IT Device Management Team would be happy to recommend and provide quotes for office printers that best fit your needs, based on our expertise and environment. We strongly encourage you to reach out for a tailored recommendation and quote.
If you need assistance beyond what is covered here or encounter any issues, please contact our Help Desk.
Additional Support
Open an IT Helpdesk request ticket.
Send an email to ITHelp@utc.edu.
Contact the IT Help Desk at 423-425-4000 or visit our IT Chat Portal.
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