Available to Faculty, Staff, Students, Affiliates
Ticketing systems are available 24/7. Support is available during normal UTC business hours.
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Click "Request Service" to request any changes to your TeamDynamix environment or ask questions about how TDX works. This includes any updates to the Knowledge Base, Service Catalog, Reports, Forms, Access, etc
Service Description
A work ticketing system is a software application that collects customer requests from a wide range of sources and manages them in one location. Requests can include issues such as the need for a password reset, notification of an outage on one or more systems, or a request to develop an integration for a new software purchase. At UTC, we have three such systems, each with unique functionality:
- Teamdynamix, used by the IT Help Desk, manages all requests for IT support
- Jira, used by several offices, manages requests such as updating a web page
- TMA, used by Facilities and Housing, manages requests for building or dorm maintenance.
A ticketing system reduces the need for individual emails to a single individual that might be missed or delayed if the person is out of the office. The systems also provide management with better reporting and understanding of issues on a more global scale. Ticketing systems are also available 24/7, allowing users to submit problems that require resolution at any time day or night.