How to Connect to a Lab Stats Computer From a Windows Computer

Directions 

  1. If you’re going to be connecting to the lab computer from off campus, make sure you have installed the VPN client (GlobalProtect) and connected the VPN to campus.
  1. Go to UTC’s Remote Computer Access web page and sign in with your UTC ID and password: https://remoteaccess.labstats.com/university-of-tennessee-chattanooga
     
  2. Select the lab you wish to use on the left side of the web page as shown below (1). 
  3. Select 'Connect' by the computer at the top of the list (2).

    https://blog.utc.edu/it-knowledge-base/files/2020/08/image2.png
     
  4. Select 'Download.'

    https://blog.utc.edu/it-knowledge-base/files/2020/08/image3.png
  5. Make sure 'Open with' and 'Remote Desktop Connection (default)' are selected on the 'Opening' window.
  6. Select 'OK'.
    https://blog.utc.edu/it-knowledge-base/files/2020/08/image4.png
     
  1. Select 'Connect' on the Remote Desktop Connection window.

    https://blog.utc.edu/it-knowledge-base/files/2020/08/image5.png
     
  1. Select 'More choices' on the Windows Security window as shown below.

    https://blog.utc.edu/it-knowledge-base/files/2020/08/image6.png
     
  1. Select 'Use a different account'

    https://blog.utc.edu/it-knowledge-base/files/2020/08/image7.png

     
  2. Enter 'cha\abc123' (replace abc123 with your UTCID) in the 'User name' field.
  3. Enter your UTC password in the Password field.
  4. Select 'OK'.

    https://blog.utc.edu/it-knowledge-base/files/2020/08/image8.png
     
  5. Select 'Yes' on the Remote Desktop Connection window.

    https://blog.utc.edu/it-knowledge-base/files/2020/08/image9.png

     
  6. You should be connected to and logged in to the lab computer.
     
  7. If the connection fails, verify your username and password, and try the connection again.
     
  8. After 15 minutes of inactivity with the remote computer, you will automatically be logged out.

 

Additional Support 

Open an IT Helpdesk request ticket.
Send an email to ITHelp@utc.edu.
Contact the IT Help Desk at 423-425-4000 or visit our IT Chat Portal.

 

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