For access to Adobe’s Creative Cloud software, you must first be provided a license to do so. All employees are given licenses as default, and students with specific majors as well (please check here for student eligibility). If you are a student and are not eligible by default but need adobe, please have a department head submit this form to issue a license for your account Software Request Form.
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Signing In
In order to log in to access your account, you must log in with your username and password as stated below:
- Go to adobe.com
- Choose Sign In
- Enter tennessee.edu in the Email Address field
- Tab to the next field, select Enter/Return, or choose Sign In to be redirected to the UT Login Page
- Enter your UTC ID and password and choose LOGIN to continue.
The first time you log in, you may be prompted for confirmation. Accept the terms to continue.
UTC recommends utilizing your Microsoft OneDrive or Google Drive to store any files that you create or edit with the Adobe Creative Cloud products. Adobe Cloud storage does not allow us to recover any documents in the event that an issue arises with your account.
Signing Out
You may log into Adobe Creative Cloud with 2 concurrent sessions. To sign out of Creative Cloud, follow the steps shown below. Once you have signed out, you may sign in from another computer. If you accidentally sign in to Creative Cloud with an @utc.edu email address, follow the steps below, then log in with your @tennessee.edu address.
You have 2 options for signing out of Creative Cloud:
Sign out from the Creative Cloud Desktop App
- Launch the Creative Cloud Desktop App.
- Select the Gear symbol from the top right.
- Choose Preferences.
- Choose the Sign Out button.
Sign out of a Creative Cloud application
- Open the application (e.g. Acrobat or Photoshop).
- Choose Help from the Menu Bar.
- Acrobat: Choose Sign In/Sign Out; Photoshop: Sign Out (NetID@tennessee.edu).
Troubleshooting
“Invalid Credentials”
- Your UT NetID is typically the same as your UTCID, which you can find by searching for your name in the UT Directory. For further assistance please contact the Help Desk at 423-425-4000.
Additional Support
Open an IT Helpdesk request ticket.
Send an email to ITHelp@utc.edu.
Contact the IT Help Desk at 423-425-4000 or visit our IT Chat Portal.
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