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Special Notes:
- You will need to know your NetID. If you are unable to sign in, check to see if your NetID is the same as your UTC ID:
- Log into MyMocsNet ( https://mymocs.utc.edu/ )
- Look for the Account Info widget (You may need to search for it if it's not loaded automatically)
- Verify your NetID
- You will need a device capable of browsing the Internet (tablet or computer) to enroll your phone
- If you do not have a mobile device capable of installing Duo, you can request a hardware token here.
- Check to see if your phone is supported by duo here:
Directions:
- Visit https://ds.tennessee.edu/passwords/2famgmt.asp
- Log in with your NetID and password and authenticate with Duo
- To add a device:
- Select ‘+ Add Another Device’
- Follow the Duo setup steps
- To remove a device:
- Select ‘Device Options’
- Select the red trash can icon
- Select ‘Remove’
- To restore access to a registered number:
- Select ‘Device Options’
- Select ‘Reactivate Duo Mobile’
- Follow the Duo setup steps
Additional Support
Open an IT Helpdesk request ticket.
Send an email to ITHelp@utc.edu.
Contact the IT Help Desk at 423-425-4000 or visit our IT Chat Portal.
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