Use the Duo Mobile App to Generate a Passcode

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• Special Notes
• Directions

Special Notes:

• You will need to know your NetID. If you are unable to sign in, check to see if your NetID is the same as your UTC ID:
  1. Log into MyMocsNet ( https://mymocs.utc.edu/ )
  2. Look for the Account Info widget (You may need to search for it if it's not loaded automatically)
  3. Verify your NetID
• You will need a device capable of browsing the Internet (tablet or computer) to enroll your phone
• If you do not have a mobile device capable of installing Duo, you can request a hardware token here.
• Check to see if your phone is supported by duo here:
  • Android
  • iOS

Directions:

1. Log in to your desired service with your username and password

2. When you see the Duo login screen, select 'Other options' then select 'Duo Mobile passcode'

3. Open the Duo Mobile app and locate 'University of Tennessee'

4. Then, next to 'Passcode' select 'Show'

5. Enter the passcode from the Duo Mobile app into the Duo login screen

You can change your preferences to prompt you for a Duo push code or a passcode by going to https://ds.tennessee.edu/passwords/2famgmt.asp .

For further details and instructions from Duo, please visit https://guide.duo.com/universal-prompt#duo-mobile-passcode.

Additional Support 

Open an IT Helpdesk request ticket.
Send an email to ITHelp@utc.edu.
Contact the IT Help Desk at 423-425-4000 or visit our IT Chat Portal.

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