Use the Duo Mobile App to Generate a Passcode

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• Special Notes
• Directions

Special Notes:

• You will need to know your NetID. If you are unable to sign in, check to see if your NetID is the same as your UTC ID:
  1. Visit https://directory.utk.edu/
  2. Type your full name and hit enter
  3. Verify your NetID
• You will need a device capable of browsing the Internet (tablet or computer) to enroll your phone
• If you do not have a mobile device capable of installing Duo, you can request a hardware token here.
• Check to see if your phone is supported by duo here:
  • Android
  • iOS

Directions:

1. Log in to your desired service with your username and password
2. When you see the Duo login screen, select 'Enter a Passcode'
3. Open the Duo Mobile app and tap 'University of Tennessee'
4. Enter the passcode into the Duo login screen

You can change your preferences to prompt you for a Duo push code or a passcode by going to https://ds.tennessee.edu/passwords/2famgmt.asp .

Additional Support 

Open an IT Helpdesk request ticket.
Send an email to ITHelp@utc.edu.
Contact the IT Help Desk at 423-425-4000 or visit our IT Chat Portal.

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