UTC iPads can be purchased by the department and managed by IT for various use cases. The following article discusses the differing ways they can be assigned and managed best for you.
Single-User Devices
iPads can be assigned directly to a single user, much like for a primary computer.
These iPads can be managed by IT and signed into by their primary user who will be asked to set a required pin. Due to the nature of these devices, any applications or websites signed into may retain this information. Additionally, any personal information stored by users on these devices can be viewed by IT, as can files associated with an attached Apple ID.
At this time, we highly recommend against sharing a single or few iPads amongst multiple faculty and staff, as there is not currently a way to separate profiles nor to regularly wipe saved information, and sharing a single-user device this way may pose a security risk for users' data.
Additionally, applications can be downloaded either through Company Portal for UTC apps, or through the Apple App Store, however this will require an attached Apple ID. For more information, please see Apple IDs on UTC Devices.
If an iPad is planned to be moved or otherwise assigned to a different user than current, it will need to be wiped and reset by IT.
Shared Devices
Note: A minimum of 10 iPads is required to create a shared iPad lab.
For shared devices, we can create a specialized image for all devices to include the following:
- Restricted Apple ID access, to mitigate security risks
- Restricted access to App installations
- Standard Application package. (Chrome, FireFox, etc.)
- Specialized software based on your needs and use case.
- Devices can be provisioned with our without a PIN code to sign in
Each Summer, your department will be contacted by IT to help facilitate any application changes or updates as needed.
Additional Support
Open an IT Helpdesk request ticket.
Send an email to ITHelp@utc.edu.
Contact the IT Help Desk at 423-425-4000 or visit our IT Chat Portal.