Report a Problem

This service is available to Faculty and Staff.

Service Description

The Door Access and Video Surveillance team provides troubleshooting and repair to campus doors that utilize our access control system and video surveillance. Example problems: A door is not opening despite having access rights, a camera feed has gone offline, a door access device is not responding, and more.

Before Proceeding

You will be asked to provide the following information:

  • Billing account
  • Location of malfunctioning device
  • Description of issue
  • Installation date if applicable

Costs:

  • Price varies based on repair required