Restore Access to Duo

Tags Duo 2FA

Special Notes

Directions to restore Duo a new phone

​​​​​​​The following instructions only apply if you have the same phone number as your prior device.

 

  1. Visit https://ds.tennessee.edu/passwords/duorestore.asp
  2. Log in with your NetID and password
  3. Select one of options in the green boxes to log in:
    1. Call Me: Call the cell phone number registered to your account
    2. Enter a Passcode: Select ‘Text me new codes’ to receive a text message with temporary codes to the phone number registered to your account
    3. Send Me a Push: If you have access to your old device, you can send a Duo Push to it as usual
  4. Select ‘Device Options’ for your phone and choose ‘Reactivate Duo Mobile’ then follow the setup instructions

Details

Article ID: 131439
Created
Tue 4/20/21 4:10 PM
Modified
Tue 10/4/22 6:02 PM

Related Services / Offerings (1)

Request assistance with configuring your account for two-factor authentication (Duo Mobile) or activating a new device