Restore Access to Duo

Tags Duo 2FA

Special Notes

Directions to restore Duo on a new phone

The following instructions only apply if you have the same phone number as your prior device.

 

  1. Visit https://ds.tennessee.edu/passwords/duorestore.asp
  2. Log in with your NetID and password
  3. Select one of options in the green boxes to log in:
    1. Call Me: Call the cell phone number registered to your account
    2. Enter a Passcode: Select ‘Text me new codes’ to receive a text message with temporary codes to the phone number registered to your account
    3. Send Me a Push: If you have access to your old device, you can send a Duo Push to it as usual
  4. Select ‘Device Options’ for your phone and choose ‘Reactivate Duo Mobile’ then follow the setup instructions
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Related Services / Offerings (1)

Request assistance with configuring your account for two-factor authentication (Duo Mobile) or activating a new device