Restore Access to Duo

Tags Duo 2FA

Special Notes

Directions to restore Duo on a new phone

The following instructions only apply if you have the same phone number as your prior device.


  1. Visit
  2. Log in with your NetID and password
  3. Select one of options in the green boxes to log in:
    1. Call Me: Call the cell phone number registered to your account
    2. Enter a Passcode: Select ‘Text me new codes’ to receive a text message with temporary codes to the phone number registered to your account
    3. Send Me a Push: If you have access to your old device, you can send a Duo Push to it as usual
  4. Select ‘Device Options’ for your phone and choose ‘Reactivate Duo Mobile’ then follow the setup instructions
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Article ID: 131439
Tue 4/20/21 4:10 PM
Mon 10/9/23 7:35 AM

Related Services / Offerings (1)

Request assistance with configuring your account for two-factor authentication (Duo Mobile) or activating a new device