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Accounts & Duo
Duo Mobile
Restore Access to Duo
Restore Access to Duo
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Duo
2FA
Special Notes
You will need to know your NetID. If you are unable to sign in, check to see if your NetID is the same as your UTC ID:
Visit
https://directory.utk.edu/
Type your full name and hit enter
Verify your NetID
You will need a device capable of browsing the Internet (tablet or computer) to enroll your phone
If you do not have a mobile device capable of installing Duo, you can request a hardware token here:
https://utc.teamdynamix.com/TDClient/2717/Portal/Requests/ServiceDet?ID=49798
Check to see if your phone is supported by duo here:
Android
iOS
Directions to restore Duo on a new phone
The following instructions only apply if you have the same phone number as your prior device.
Visit
https://ds.tennessee.edu/passwords/duorestore.asp
Log in with your NetID and password
Select one of options in the green boxes to log in:
Call Me
: Call the cell phone number registered to your account
Enter a Passcode
: Select ‘
Text me new codes
’ to receive a text message with temporary codes to the phone number registered to your account
Send Me a Push
: If you have access to your old device, you can send a Duo Push to it as usual
Select ‘
Device Options
’ for your phone and choose ‘
Reactivate Duo Mobile
’ then follow the setup instructions
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Related Services / Offerings (1)
Two-Factor Authentication (Duo Mobile) Assistance
Request assistance with configuring your account for two-factor authentication (Duo Mobile) or activating a new device
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Check out this article I found in the UTC Client Portal knowledge base.<br /><br /><a href="https://utc.teamdynamix.com/TDClient/2717/Portal/KB/ArticleDet?ID=131439">https://utc.teamdynamix.com/TDClient/2717/Portal/KB/ArticleDet?ID=131439</a><br /><br />Restore Access to Duo