If you are being asked to re-register your device every 24-48 hours or every time you connect to the UTC WiFi, please
click here for instructions on turning off the randomized MAC address for your device.
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Directions
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Open ‘Settings’
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Select ‘Wi-Fi’
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Select the 'UTC’ network
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Turn off 'Device MAC Randomization', Click Here for assistance
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Open your preferred web browser to: https://portal.utc.edu/registration/
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Select 'Students, faculty, staff, or affiliates with a UTC ID'
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Sign in with your UTC ID and Password
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Select 'Computer/Phone/Tablet'
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Under the ‘MAC Address’ field, enter the device's MAC address (ex. AA:11:A1:FF:99:F9)
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Select ‘Submit'
Troubleshooting
“I do not know my MAC address”
- Open ‘Settings’
- Select 'About Phone'
- Select 'Status'
- Locate 'Wi-Fi MAC address'
“I am unable to access the UTC portal page”
- Open ‘Settings’
- Select ‘Cellular Data’
- ‘Cellular Data’ might be named ‘Data Usage’ or ‘Mobile Data’
- Turn Cellular Data off
- Attempt the directions again
“It says my MAC address is not valid”
- Open ‘Settings’
- Select 'Network'
- 'Network' might be named 'Connections'
- Select the gear icon for the UTC network
- Switch the 'MAC address type' from 'Randomized MAC' to 'Phone MAC'
- Reload the web page and try again
Additional Support
Open an IT Helpdesk request ticket.
Send an email to ITHelp@utc.edu.
Contact the IT Help Desk at 423-425-4000 or visit our IT Chat Portal.
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