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Directions
Note: If you are powering on a brand new TV for the first time, you may need to connect it to a network other than UTC’s for it to complete its out-of-the-box updates. Phone hotspots are common solutions, or you may need to bring the TV to us in Maclellan Gym 201 for further assistance.
On the Apple TV device:
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From the main menu select 'Settings'
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Select 'Network'
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Select 'Wi-Fi'
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Select 'UTC'
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Alternatively, connect an ethernet cable to the back of your TV and into an open port on the wall
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Locate the MAC Address (sometimes called Wi-Fi Address, Physical Address, or Internet Address). It is always 12 characters long and can contain numbers from 0-9 and letters A-F.
On another device (Phone/Computer):
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Visit https://portal.utc.edu/registration/ and have your TV's MAC address ready.
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Select 'Yes' if you are a UTC student, faculty, staff, or affiliate
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Select 'Media Player'
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Select Device Type
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Enter Wired or Wireless MAC Address
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Enter your UTC ID and password
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Enter your phone number
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Select 'Submit'
Troubleshooting
“I do not know my MAC address”
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From the main menu select 'Settings'
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Select 'About' or 'Network'
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Look for the MAC address next to 'Ethernet Address' for the wired network
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Look for 'Wi-Fi address' for the wireless connection
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Alternatively, you may find the MAC address printed on the UPC label on the Apple TV box
Additional Support
Open an IT Helpdesk request ticket.
Send an email to ITHelp@utc.edu.
Contact the IT Help Desk at 423-425-4000 or visit our IT Chat Portal.
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