General instructions:
Note: If you are powering on a brand new TV for the first time, you may need to connect it to a network other than UTC’s for it to complete its out-of-the-box updates. Phone hotspots are common solutions, or you may need to bring the TV to us in UC 212 for further assistance.
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Connect the your TV to the UTC (not UTC-Secure) wireless network.
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Locate the MAC Address (sometimes called Wi-Fi Address, Physical Address, or Internet Address). It is always 12 characters long and can contain numbers from 0-9 and letters A-F. It is most commonly in the Settings or Network Settings menu.
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Visit https://portal.utc.edu/registration/index.jsp#regMediaDevice on another device (phone or computer) and follow the instructions to enter the MAC address.
- Select 'Yes' if you are a UTC student, faculty, staff, or affiliate
- Select 'Media Player'
- Select Device Type
- Enter Wired or Wireless MAC Address
- Enter your UTC ID and password
- Enter your phone number
Common brands and instructions for finding the MAC Address:
If your smart device is not listed in the following, feel free to search online for solutions or call IT Client Services at 423-425-4000.
Amazon FireStick
- Go to Settings (usually a gear icon from the main menu)
- Select “Device” or “My Fire TV” (the exact wording depends on the version of FireStick)
- Select “About”
- Select “Network”
- On the right side of the screen, we are looking for “MAC Address (Wi-Fi)”
Apple TV
- From the main menu select "Settings"
- Select "About" or "Network"
- Look for the MAC address next to "Ethernet Address" for the wired network
- Look for "Wi-Fi address" for the wireless connection
- Alternatively, you may find the MAC address printed on the UPC label on the Apple TV box
Google TV
- Navigate to "Settings"
- Select "Network"
- Select "Status"
- The MAC address is listed on your screen
Hisense Android TV
- From the main menu, select "Settings"
- Select "About"
- Select "Network"
- Your MAC address will be listed under Wi-Fi MAC Address
Roku
Through the app:
- Open the smart home app on your smartphone or tablet
- Select a device from the Home screen
- Tap "Settings" in the top corner
- Tap "Device Info"
- Identify the 12-digit alphanumeric address labeled MAC
Through the physical device:
- Navigate to the Roku home screen.
- Scroll down the menu on the left side of the screen until you see settings
- Select "Settings"
- Select "Network"
- Select "About"
- The MAC Address is listed on the right side
- Alternatively, the MAC address can be located on the bottom or back of your Roku device
Roku TCL TV
- Select "Settings
- Select "Network"
- Select "Wi-Fi"
- Select "New Wireless Connection"
- Push "Other Options"
- Scan for networks again, and your MAC address will display on the left
Samsung
- Go to Settings
- Select “Support”
- Select “About this TV or Contact Samsung”
- You may need to scroll to find the MAC Address
Seiki Smart TV
- Select "Settings"
- Select "Setup"
- Select "Network"
- Select "IP Address"
- Both wireless and wired MAC addresses are listed on this page
Sony
- Go to Settings
- Select “Network Setup”
- Choose “Wireless Setup” and connect to the UTC network
- Select “Network Setup – Status" to find the MAC Address
Vizio Smart TV
- Press the "Menu" button on the remote
- Select "Network"
- Select "Manual Setup"
- The MAC address should appear on the screen