Connect Your Smart TV to the UTC Network

General instructions: 

Note:  If you are powering on a brand new TV for the first time, you may need to connect it to a network other than UTC’s for it to complete its out-of-the-box updates.  Phone hotspots are common solutions, or you may need to bring the TV to us in UC 212 for further assistance. 
  • Connect the your TV to the UTC (not UTC-Secure) wireless network. 

  • Locate the MAC Address (sometimes called Wi-Fi Address, Physical Address, or Internet Address).  It is always 12 characters long and can contain numbers from 0-9 and letters A-F.  It is most commonly in the Settings or Network Settings menu. 

  • Visit on another device (phone or computer) and follow the instructions to enter the MAC address. 

    • Select 'Yes' if you are a UTC student, faculty, staff, or affiliate
    • Select 'Media Player'
    • Select Device Type
    • Enter Wired or Wireless MAC Address
    • Enter your  UTC ID and password
    • Enter your phone number

Common brands and instructions for finding the MAC Address: 

If your smart device is not listed in the following, feel free to search online for solutions or call IT Client Services at 423-425-4000.

Amazon FireStick 

  • Go to Settings (usually a gear icon from the main menu) 
  • Select “Device” or “My Fire TV” (the exact wording depends on the version of FireStick) 
  • Select “About” 
  • Select “Network” 
  • On the right side of the screen, we are looking for “MAC Address (Wi-Fi)” 

Apple TV

  • From the main menu select "Settings"
  • Select "About" or "Network"
  • Look for the MAC address next to "Ethernet Address" for the wired network
  • Look for "Wi-Fi address" for the wireless connection
  • Alternatively, you may find the MAC address printed on the UPC label on the Apple TV box

Google TV

  • Navigate to "Settings"
  • Select "Network"
  • Select "Status"
  • The MAC address is listed on your screen

Hisense Android TV

  • From the main menu, select "Settings"
  • Select "About"
  • Select "Network"
  • Your MAC address will be listed under Wi-Fi MAC Address


     Through the app:

  • Open the smart home app on your smartphone or tablet
  • Select a device from the Home screen
  • Tap "Settings" in the top corner
  • Tap "Device Info"
  • Identify the 12-digit alphanumeric address labeled MAC

     Through the physical device:

  • Navigate to the Roku home screen.
  • Scroll down the menu on the left side of the screen until you see settings
  • Select "Settings"
  • Select "Network"
  • Select "About"
  • The MAC Address is listed on the right side
  • Alternatively, the MAC address can be located on the bottom or back of your Roku device


  • Select "Settings
  • Select "Network"
  • Select "Wi-Fi"
  • Select "New Wireless Connection"
  • Push "Other Options"
  • Scan for networks again, and your MAC address will display on the left


  • Go to Settings 
  • Select “Support” 
  • Select “About this TV or Contact Samsung” 
  • You may need to scroll to find the MAC Address 

Seiki Smart TV

  • Select "Settings"
  • Select "Setup"
  • Select "Network"
  • Select "IP Address"
  • Both wireless and wired MAC addresses are listed on this page


  • Go to Settings 
  • Select “Network Setup” 
  • Choose “Wireless Setup” and connect to the UTC network 
  • Select “Network Setup – Status" to find the MAC Address 

Vizio Smart TV

  • Press the "Menu" button on the remote
  • Select "Network"
  • Select "Manual Setup"
  • The MAC address should appear on the screen


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Article ID: 131588
Fri 4/23/21 10:40 AM
Fri 8/11/23 8:32 PM