Connect your iPhone or iPad to the UTC VPN

All UTC faculty, staff, and students have access to the VPN.  By default only UTC's publicly available services and the Internet are accessible.  If you require access to privileged services, you must request an account elevation.

Jump to... 

Special Notes

  • The UTC VPN requires two-factor authentication with Duo.  If you have never set up Duo before, please visit Setting up Two-Factor Authentication (Duo) to get started.
  • The UTC VPN along with two-factor authentication is the only approved method of remote access to the University local network and connected resources. Other methods may be blocked.

Directions (First time)

  1. Open your preferred web browser to: https://netaccess.utc.edu/vpn/

  2. Tap the Apple App Store button to open the app store to the GlobalProtect app

  3. Install the GlobalProtect app

  4. Once the GlobalProtect app is installed, open the app

  5. In the field that asks for the portal address, enter vpn.utc.edu

  6. Tap 'Connect'

  7. When prompted to install VPN configurations, tap 'Allow'

  8. When prompted for username and password, enter your UTCID and password

    • NOTE: If you receive a Netops "Stale Request" error restart your device or wait a few minutes and try again.

  9. After successful login, you will be presented with Duo two-factor authentication which by default sends a push notification to your Duo mobile app.

    • NOTE: If you would like to use a passcode click "Other Options". From there you can select "Duo Mobile Passcode" or "Bypass code".

  10. After completing the two-factor authentication, you will be connected to the VPN.

Directions (Future connections)

  1. Open the GlobalProtect app

  2. Tap 'Connect'

  3. When prompted for username and password, enter your UTCID and password

  4. After successful login, you will be presented with Duo two-factor authentication which by default sends a push notification to your Duo mobile app.

  5. NOTE: If you would like to use a passcode, click "Other Options". From there you can select "Duo Mobile Passcode" or "Bypass code".

  6. After completing the two-factor authentication, you will be connected to the VPN.

Directions (Disconnect)

  1. Open the GlobalProtect app

  2. Tap 'Disconnect'

Additional Support 

Open an IT Helpdesk request ticket.
Send an email to ITHelp@utc.edu.
Contact the IT Help Desk at 423-425-4000 or visit our IT Chat Portal.

 

Return to top of page

Print Article

Related Services / Offerings (1)

Virtual Private Network (VPN)
Request assistance or report problems with the VPN. Request VPN account Elevation.